At Enclave we focus on building strategic partnerships and one of the most important relationships we have is with our team members.

WHO WE ARE

Enclave is a leading development, construction and management firm headquartered in Fargo, ND. As a fully integrated company with over 200 team members, we have a unique interest in every project's success from idea, to feasibility, planning, construction and completion. Our projects include multifamily, commercial and industrial spaces across the Midwest that inspire people to do their best work and live their best life.

A Prairie Business Magazine 50 Best Place to Work, four years in a row, our company is committed to the development of our team members and offer training, support and tools to advance career paths. Enclave offers more than a job, it's an opportunity to be part of a fast-paced and people-based organization that will accelerate your career.

WHO WE'RE LOOKING FOR

The Operations Support Specialist (OSS) at Enclave, is responsible for a wide variety of administrative, technical, internal, and external customer service duties that support Enclave Property Management.

• Work in conjunction with the Director of Operations in executing best in class operations process support functions
• Prepare and analyze data to create reports utilized by operations and support teams
• Assist with the implementation and developing documents of new or updated standards of excellence
• Conduct internal audits to ensure process adherence and identify process improvement initiatives
• Conduct internal quality audits to ensure process adherence and identify training opportunities
• Encourage and support process improvement initiatives by providing analysis from audits and identifying areas of improvement, reporting ideas from various research
• Serve as subject matter expert on property management software, AppFolio, to provide troubleshooting, training, and updates to on-site team
• Provide administrative support on standards of excellence including tracking, monitoring and measurement of processes, and reporting on operational performance
• Provides support for the Director of Operations as needed
• Perform other duties as assigned

The skills and knowledge we look for in an Operations Support Specialist are:

• High School Diploma required, or equivalent
• Experience in residential leasing preferred but not required
• Proficient in Microsoft Office Suite, PMS Experience Required, AppFolio preferred
• Outstanding organization and planning skills
• Excellent written and verbal communication skills
• Advanced analytical and problem-solving skills

HOW WE'RE DIFFERENT

We might be biased, but we think the culture and people at Enclave are pretty unique. We live the below foundational values to create a high achieving and fun-loving workplace:

• Care For Each Other: We value people for who they are and take pride in our relationships with team members, clients, and partners
• Do The Honorable Thing: We are committed to upholding the highest standards in our words and actions.
• Be Empowered: We encourage true autonomy, which results in team members who are remarkably inspired and high-performing.
• Promote Innovation: We constantly reach further and don't accept the status quo to bring the best service and product to the marketplace.

In addition to awesome co-workers and a great company culture, Enclave provides eligible employees with:

• 401K retirement plan with company match
• Health, Dental, & Vision insurance plans
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Company Paid Basic Life, Short & Long Term Disability plans
• Supplemental Voluntary Benefits including Aflac & Pet Insurance
• Paid Time Off (PTO), Paid Holidays, Paid Volunteer Time, and more!

To learn more about our organization, check out our Facebook posts and videos at: https://www.facebook.com/EnclaveCompanies/videos

Enclave is an EEO/Affirmative Action/Veteran friendly employer. We do not discriminate on the basis of age, gender expression/identity, genetic information, marital status, national origin, physical or mental disability, pregnancy, race, religion, sexual orientation, or veteran status.