Job Description

THERE IS NO CEILING TO YOUR SUCCESS!

We are looking to better our company by hiring motivated workers who care about our customers. With a family-oriented office environment, Burns and Burns Insurance is searching for a qualified candidate who is ready and willing to learn how to best serve our clients. The Office Assistant is responsible for servicing a designated group of customers, providing support to Customer Service Representatives, Producers and/or Senior Account Executives as applicable, processing work, receiving and making calls to customers or insurers, or by assisting in any other areas as required. The primary line of business is Property and Casualty.

• Family oriented environment/culture
• Vacation and Sick time
• Paid Holidays
• 401K with employer match
• Health Insurance, Flexible Spending Account, Group Life Insurance, Long-Term Disability
• Multiple carrier appointments. Unlike captive agents, we represent over 60 carriers, which means we are able to assist our clients with more options to best fit their needs
• EOE

PRIMARY RESPONSIBILITIES AND DUTIES

• Service a designated group of customers, manage and process customer requests including changes to policies, review billings, account reviews, and endorsements.
• Coordinates processing of the necessary documents with the Administrative Assistant.
• Provides support to producers and/or Senior Account Executives: should be responsive to customer inquiries and requests, in order to foster new-business opportunities (including by identifying cross-selling opportunities), maintaining customer relationships and building customer loyalty.
• Reviews assigned policies to determine if additional coverages should be solicited prior to renewal
• Conducts periodic service calls for designated customers.
• Documents all conversations with customers and/or insurers relative to exposures and coverages.

SECONDARY RESPONSIBILITIES AND DUTIES:

• Is diligent when interacting with customers, and in processing all coverage modifications in a timely manner to ensure customer satisfaction and prevent E&O exposure.
• Able to work independently with minimal supervision while working in a team environment.
• May be expected to attend industry-specific seminars and training, as needed.
• Other duties, as assigned.

• Education: High school diploma
• Experience: Insurance & notary experience a plus.
• Excellent customer service skills.
• Performs duties by complying with agencys established procedures.
• Good working knowledge of computer office software.
• Excellent oral and written communication skills.
• Excellent interpersonal and analytical skills

Our Agency is located in Clarion PA specializing in Auto, Home, Life, and many insurance products. We care about our clients, and it shows in our results as we have achieved many awards since opening our doors. Our dedicated staff works incredibly well as a team and always puts the customer first. Apply to our team today!