O'Steen Auto Group BDC Manager/Internet Sales
Full Time
Valdosta, GA
Posted
Job description
Looking for someone with a strong work ethic and strong customer service. Someone who is creative and can adapt to diffferent types of customers. At O'Steen Auto Group we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at O'Steen Auto Group is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Benefits
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Medical
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Dental
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Vision
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Life Insurance
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401K
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Paid Vacation
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Company Holidays
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Saturday Lunches
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Employee Discounts on Products and Services
Responsibilities
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Respond to internet leads and convert leads to sales department appointments.
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Work internet leads on an ongoing basis until able to set an appointment
- Answer online customers questions and provide requested information
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Answer customer calls and establish follows-up with sales appointments.
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Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
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Provide customers with initial product information and direct them to the appropriate dealership resources.
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Present initial financing options based on customer needs.
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Follow up with leads that are not ready to make an appointment or no-show.
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Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
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Utilize CRM tracking system daily.
Qualifications
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At least one previous role based in customer service experience
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Excellent teammate with collaborative attitude and eagerness to improve
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Prompt and courteous demeanor
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Positive and hardworking personality
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Strong computer skills
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Valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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