**Hybrid Work Environment - Must reside on Oahu**

As a Non-Clinical Health Coordinator (HC), you will engage people in emotionally powerful ways. Your ability to build trusting relationships and connections are foundational to improving health outcomes and making a positive difference.

The Non-Clinical HC is responsible for partnering with members and their families to understand, navigate, access community services/resources, and to promote the adoption of healthy behaviors. The Non-Clinical HC will perform as a part of an integrated pod that will service the member. You will act as a liaison between providers and the health coordination team through an integrated approach to care management and community outreach. Your actions will directly promote, maintain, and improve the health of members and their families.

• Builds and establishes trusting relationships with members, families, and providers to promote health, recovery, resiliency, and wellness. Advocating in members and family's best interests to ensure needs/choices are accurately represented/supported, and that timely care/services are delivered. This will include but not be limited to home visits, shadowing appointments, and assisting with community events as necessary.

• Performs screenings/assessments and monitoring of Health Action Plans (HAP) regarding health risk factors and barriers to accessing appropriate care. Will make appropriate community referrals and deviate when justified/necessary from established screening protocols to ultimately deliver the best care for the member.

• Utilizes effective communication skills such as motivational interviewing to encourage member to change behaviors that maintain and improve their health. Communicates and collaborates with members and families to identify key health concerns and options for removing barriers that affect service delivery, member satisfaction, cost, and ultimately the community's health. Leading to the overall improvement of coordination of care for the member.

• Provides in depth education, resources, referrals, and linkages to health-related services in the community. Introduces new or underutilized programs or services to the community.

• Guides community members with complex health cases to navigate the healthcare systems. Paying careful attention to the clinical/license scopes and using professional judgement to take the appropriate actions necessary in the best interest of the community member(s).

• Tailors and delivers culturally appropriate health education and instruction on how to use the existing health care and social service programs. Delivering the information in a simple, helpful, and effective manner.

• Performs all other miscellaneous responsibilities and duties as assigned or directed.

• Associates degree and three years of relevant healthcare/social services experience; or equivalent combination of education and work experience.

• Strong written and verbal communication skills.

• Excellent interpersonal, problem-solving, and organizational skills.

• Strong planning, organization, and time management skills.

• Basic knowledge of Microsoft Office applications. Including but not limited to Word, Excel, and Outlook.

• Must possess a valid driver's license, access to an automobile with current license, registration and no fault insurance.

• Requires safely operating an insured automobile for travel to off-site locations to conduct and accomplish business related activities.

• Ability to travel to the neighbor islands.