Network Operations Center Shift Lead with TS/SCI
Full Time
Colorado Springs, CO 80920
Posted
Job description
Overview:
IMG is hiring a full-time Network Operations Center Shift Lead with TS/SCI at its Colorado Springs, CO location. Responsibilities:
Required Certification : DoD 8570 IAT Level II
Desired Certifications:
IMG COMPANY BENEFITS
Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Max: USD $83,691.64/Yr.
Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 30 years.
IMG is hiring a full-time Network Operations Center Shift Lead with TS/SCI at its Colorado Springs, CO location.
IMG is currently seeking a talented Shift Lead with an active TS/SCI clearance to provide monitoring, and advanced support for customers globally. The successful candidate will be responsible for providing multiple services in the realm of Unified Communications and Network Operations to include monitoring, identification and troubleshooting of issues within the Enterprise, supporting a 24x7 NOC (Network Operations Center). Responsibilities include resolution and customer support for all managed networks plus scheduled or active Video Teleconferences. Candidate will become familiar with the use of Putty, SMC, GEM, SPLUNK, NA, NNMi, VC Wizard, Multipoint Control Unit (MCU), Telepresence Management System (TMS), CUCM and various other tools as required.
- Lead a team of technicians with various skill sets that provides operations, maintenance and service support of voice, video, and/or data communications networks across the Enterprise
- Maintain the reputation of the NOC by demonstrating customer service skills and support.
- Monitor Enterprise WAN infrastructure and report to ITOC and NOC management pertaining to network faults and isolations
- Attend meetings and brief the customer on Operational statuses
- Ensure compliance with GDIT and NOC policies and procedures
- Oversight of NOC ticket queues and queue management process
- Promptly escalate issues that affect service delivery and/or quality of service
- Track, plan, and monitor scheduling and attendance
- Enforce account management policy and compliance
- Review and update SOP, guides, and procedures quarterly
- Participate in the interviewing and staffing process
- Provide regular training and technical guidance for team
- Perform administrative functions to include Performance Management, Performance Appraisals, Employee Recognition, Onboarding / In-Processing, Resignation / Termination, and Training Requests IAW established policy and guidelines
- Review email daily and regularly monitor and remain engaged in chat groups with team, ITOC, and management
- Provide expertise and assistance to customers as needed
- Conduct and maintain thorough documented and verbal pass down between shifts
- Maintain cleanliness of work environment
- Manage additional duties as assigned by management
- Maintain current knowledge of relevant technology as assigned
- Participate in special projects as required
Clearance Required: TS/SCI to start. Candidate must be able to pass a CI Poly.
Required Certification : DoD 8570 IAT Level II
Desired Certifications:
- Network +
- CCNA (Highly Desired)
- CCNP (Highly Desired)
- ITIL Foundations
Flexibility Requirement: NOC is 24x7 shift work; to include weekends and holiday for all employees.
- Day Shift: 6am – 2:30pm
- Swing Shift:2pm – 10:30pm
- Mid Shift:10:30pm – 6am
Education/Experience:
- Meets one of the following education/experience combinations:
- High School Diploma + 7 years
- Associate's Degree + 5 years
- Bachelor's Degree + 3 years
- Master's Degree + 1 years
- PhD + 0 years
- Technical Skills commensurate with CCNA and/or CCNP Collaboration
- Understanding of Information Technology Infrastructure Library (ITIL) principles at a foundation level
- Experience tracking and troubleshooting and reporting network incidents
COVID Vaccination: As required by Executive Order 14042 and the guidance provided by the Federal Workforce Task Force, all federal contractor employees are required to be fully vaccinated against COVID-19. If selected, you will be required to be submit proof of vaccination before your start date with IMG. IMG will provide additional information regarding what information or documentation will be needed and how you can request an exception from this requirement.
IMG COMPANY BENEFITS
- Health, dental, vision, and life insurance
- Short term and long term disability insurance
- 401(k) with generous company match
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- 15 days of personal leave plus paid federal holidays
- Professional development and training assistance
Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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