Job description

MUST BE BILINGUAL IN ENGLISH AND SPANISH

Established in 1991 and with over 25 years of experience, Mt. West Family Health Center is a busy, well established and thriving family medicine clinic with 4 locations in the El Paso, TX area that offers full-time opportunities.

This position is for the west side location on 6151 Dew Dr. STE 410. El Paso, Texas 79912.

Responsibilities primarily consist of assisting physicians and mid-level providers by maintaining proper patient flow, verifying patient medical/health plan eligibility, gathering and maintain proper demographics, maintain medical records, patient responsibility collections and cash/deposit safeguards including financial data and records, scheduling patients, and assist patients via telephone, electronically, or in-person in a timely and efficient manner.

It is an expectation to maintain a calm, courteous and professional demeanor at all times regardless of a visitor's behavior. Some personal qualities that a medical receptionist is expected to have in order to do the job successfully include: attentiveness, a well groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and dependability, and the ability to perform multiple tasks quickly and efficiently.

Mt. West Family Health Center is a stable, family practice with a strong reputation built on surpassing expectations in both service and results.

Responsibilities and Duties:

• Demonstrates professional and customer service focused behavior at all times, including manner of communication, responsibility, and appearance.
• Answers high volume of incoming calls promptly, courteously, and in a caring friendly manner, ensuring outstanding customer service at all times.
• Conveys messages, coordinates provider and patient schedules and other related information to others as appropriate to maintain effective working relationships in the delivery of patient care.
• Greets all patients friendly, courteously and respectfully; registers patients, obtains copy of insurance cards front and back, instructs patients on filling out patient registration forms, verifies insurance information and communicates financial policy.
• Accurately, appropriately and efficiently schedules appointments, tests, procedures and other services.
• Uses appropriate etiquette and telephone procedure when placing, receiving and transferring calls.
• Maintains a clean and neat work station/environment.
• Maintains the strictest patient and personal confidentiality.
• Responsible for medical record maintenance and front office record keeping procedures.
• Maintains patient files, records and other information; files all incoming patient record documents in designated location in patient records.
• Create new charts for patients according to specifications, pull charts for appointments, forms when necessary, check charts for neatness and completeness.
• Copies medical records for release and appropriately documents the release following proper policy and procedures.
• Other duties as assigned.

Qualifications and Skills:

• Preferably experience in a related field with familiarity of standard medical concepts, practices, and procedures.
• Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
• Duties require professional verbal ( SPANISH LANGUAGE FLUENCY AND READING IS REQURIED ) and English written communication.
• Computer literate with the ability to learn new software applications.
• Proper telephone protocol.

Job Requirements:

• Provide etiquette to patients of Mt. West Family Health Center and follow organizational guidelines and protocols established by Mt. West Family Health Center.
• Support Mt. West Family Health Center’s operational guidelines.
• Work at multiple locations of Mt. West Family Health Center.
• Work requires willingness to work a flexible schedule ( EVENING/LATE HOURS REQUIRED )
• Visibility of work requires attention to detail, excellent organizational skills, and discretion with confidential information.

Job Type: Full-time

Pay: From $12.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Private practice

Medical specialties:

• Primary Care

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Language:

• ENGLISH AND SPANISH (Preferred)

Work Location: In person

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