Job description

MEDICAL RECEPTIONIST

GoWell Urgent Care is looking for a self-motivated, reliable, out-going individual to join our team. The ideal applicant will have excellent communication and customer service skills. Athena EMR experience is a plus!

Overview:

The ideal Medical Receptionist is responsible for all departmental functions aligned with the vision, mission, and goals of GoWell Urgent Care. The ideal candidate will be a very computer savvy individual with at least two years of customer service experience preferably in an urgent care setting. He or she will greet the patients and obtain, verify, and register the patient’s insurance information prior to the patient being seen by a provider. This person will be responsible for maintaining the cleanliness of the waiting area and monitoring documenting supply levels.

DUTIES & RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Greet patients and visitors in a personable and energetic manner upon entering the center.
• Accurately obtain / verify and electronically document patient demographic, insurance, and payment information.
• Register patients & complete / confirm insurance eligibility.
• Answer the center phone calls and route to the appropriate party.
• Schedule & manage patient appointments in Next Patient and Athena EMR systems.
• Work collaboratively with the billing staff as a liaison between the patient, the billing staff and/or the third-party billing center to explain financial requirements to the patients and collect co-pays and past due balances, when applicable.
• Maintain operations by following policies and procedures; reporting needed changes to management team
• Maintain safe, secure, and healthy work environment by following and enforcing standards and procedures
• Maintain patient confidence and protects operations by keeping patient care information confidential in compliance with HIPAA regulations
• Establish and maintain effective working relationships with patients and medical staff.
• Maintain a neat and clean work environment and professional appearance.
• Compile and record medical charts, reports, and correspondence
• Knowledge of medical terminology
• Perform various other administrative, and clinical support duties as needed

EDUCATION, EXPERIENCE & LICENSING QUALIFICATIONS:

• 2+ years of medical office / customer service experience required. Knowledge of various insurance plans/payers (HMO, PPO, Medicare, Medicaid) is highly desirable.
• Ability to multitask in a fast paced work environment while remaining organized and professional.
• Prior EMR experience; Athena EMR is a plus!
• Strong organizational skills and excellent attention to detail.
• Demonstrate excellent and professional communication and customer service skills.
• Adhere to professional expectations as outlined in the employee handbook.
• Demonstrate flexibility in relation to work schedule.
• Knowledge of Google products.
• Participate in department and company-sponsored meetings and events.

ABOUT GoWELL URGENT CARE

GoWell is committed to providing equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, GoWell will provide reasonable accommodations for qualified individuals with disabilities. GoWell's goal is for our people to reflect the communities that we serve and to increase representation of women, people of color, veterans and individuals with disabilities in our organization.

Our practice is a proud member of Privia Medical Group, a national physician organization with more than 2,000 providers in multiple states. Through high-performance physician groups, accountable care organizations, and population health management programs, Privia works in partnership with health plans, health systems, and employers to better align reimbursements to quality and outcomes.

• Our clinic offers prompt, personal medical services on a walk-in basis, seven days per week
• We are open 7 days a week, 8a - 8p, 365 days a year
• We can accommodate a variety of schedules and offer a great amount of flexibility
• We offer lab and x-ray services on location

Job Types: Full-time, Part-time, and PRN positions available. All positions will be expected to work some weekends and holidays.

Pay: $17.00 - $22.00 per hour

Benefits: Flexible scheduling, Paid Time Off, 401K Matching, Safe Harbor, Employee Discounts, Annual Bonus

COVID-19 considerations:

All patients and staff are masked. All employees are required to be vaccinated. Exam rooms are cleaned after each patient and door handles and other surfaces are cleaned throughout the day.

Job Types: Full-time, Part-time, PRN

Pay: $19.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient
• Urgent care center

Medical specialties:

• Occupational Medicine
• Primary Care
• Urgent Care

Schedule:

• 10 hour shift
• 12 hour shift
• 4 hour shift
• 8 hour shift
• Weekend availability

COVID-19 considerations:
All employees of GoWell Urgent Care are required to be fully vaccinated with the COVID-19 vaccine. Masks are required for patients and staff while in the center. Common surfaces and exam rooms are sanitized regularly.

Ability to commute/relocate:

• Woodbridge, VA 22191: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Medical Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person

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