Job description
Overview:
Werfen
Werfen, founded in 1966, is a worldwide developer, manufacturer and distributor of specialized diagnostic instruments, related reagents, automation workcells, and data management solutions for use primarily in hospitals and independent clinical laboratories. The Company’s business lines include Hemostasis, Acute Care, and Autoimmunity diagnostics, as well as Original Equipment Manufacturing. Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.
Our North American Commercial Operations, as well as our Headquarters and Technology Center for Hemostasis and Acute Care Diagnostics, are based in Bedford, MA. Our Headquarters and Technology Center for Autoimmunity Diagnostics is based in San Diego, CA. Additionally, our Technology Center for Hemostasis and Blood Gas Reagents is in Orangeburg, NY, and our Technology Center for Whole Blood Hemostasis is in San Diego, CA.
Budget Managed (if applicable): N/A
Networking/Key relationships:
Travel requirements: Occasional field travel may be required
If you are interested in constantly learning and being challenged on a daily basis, we encourage you to submit your resume or CV.
Werfen appreciates and values diversity. We are an Equal Opportunity/Affirmative Action Employer M/F/D/V.
We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 5,000 employees around the world comprise our Werfen team.
www.werfen.com
Service Center Technician- Onsite in Bedford, not field based- Entry level- Start your career in Medical Device!
Werfen
Werfen, founded in 1966, is a worldwide developer, manufacturer and distributor of specialized diagnostic instruments, related reagents, automation workcells, and data management solutions for use primarily in hospitals and independent clinical laboratories. The Company’s business lines include Hemostasis, Acute Care, and Autoimmunity diagnostics, as well as Original Equipment Manufacturing. Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.
Our North American Commercial Operations, as well as our Headquarters and Technology Center for Hemostasis and Acute Care Diagnostics, are based in Bedford, MA. Our Headquarters and Technology Center for Autoimmunity Diagnostics is based in San Diego, CA. Additionally, our Technology Center for Hemostasis and Blood Gas Reagents is in Orangeburg, NY, and our Technology Center for Whole Blood Hemostasis is in San Diego, CA.
Position Summary:
Under general supervision, performs service and repair activities on instruments both within the Bedford site and from customers. Performs a variety of technical and administrative duties in the process of repairing and servicing instruments.
Responsibilities:
Key Accountabilities:
- Performs all Service Center repairs on rental, customer and in-house instruments and completes associated documentation
- Must be able to lift and transfer instruments, tools, or other depot inventory weighing up to 50 pounds above waist height.
- Troubleshoots mechanical, software, and hardware problems on all Service Center products
- Responsible for maintaining inventory within the Service Center.
- Ensures proper compliance with all Werfen policies and procedures
- Responsible for ensuring compliance with and completion of safety training required within assigned timeframe.
- Performs other job-related duties as assigned
Budget Managed (if applicable): N/A
Networking/Key relationships:
- North America Commercial Operations
- Client Services
- QA
- R&D
- Manufacturing
- Logistics
Skills & Capabilities:
- Solid background in electronics, electro-mechanical systems, and fluidic systems (examples include sensors, microcontrollers, servos, electronically controlled valves, etc.)
- Solid understanding of business systems and processes
- Strong organizational skills
- Ability to manage multiple responsibilities
- Solid verbal and written communication skills
- Customer-focused mind set
- Proficiency in Microsoft Office applications
Minimum Knowledge & Experience required for the position:
- Bachelors degree in scientific or technical discipline or high school diploma plus 3 years of experience in instrument assembly, repair, or servicing role required.
- Previous experience in a process-oriented role in engineering, service, support, or other operational function desireable
- Experience working in a highly regulated industry/environment preferred; medical device industry desirable
International Mobility: Required: no
Travel requirements: Occasional field travel may be required
If you are interested in constantly learning and being challenged on a daily basis, we encourage you to submit your resume or CV.
Werfen appreciates and values diversity. We are an Equal Opportunity/Affirmative Action Employer M/F/D/V.
We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 5,000 employees around the world comprise our Werfen team.
www.werfen.com
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