Job description

SUMMARY

The Dispensary Manager is responsible for managing the day-to-day operations of a Country Grown dispensary in accordance with the Office of Medical Cannabis in the state of West Virginia and standards set by Country Grown. Further, the Manager is responsible for measuring sales and sales improvement of the team and individual Curators. This role is responsible for establishing and maintaining patient services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through merchandise, inventory, expense control, collaborating with human resources, and managing operating costs.

The Dispensary Manager provides support for all store employees, including schedules, training, policy and procedure updates, industry news, and product information. The Dispensary Manager maintains the highest level of presentation, customer service, and compassion for all patients.

KEY RESPONSIBILITIES

• Ensure that each patient receives outstanding guest service by providing a friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, providing, solid product knowledge, and all other components of exemplary service.
• Analyze and measure sales trends; develop and implement plans to maximize sales and meet or exceed goals and objectives in the team and each individual member of the team.
• Train, supervise and evaluate all departmental employees to assure compliance with departmental SOP's
• Engage and inspire store teams to achieve maximum performance by modeling behavior that fosters a sense of energy, ownership, teamwork, and personal commitment.
• Ensure departmental compliance with the Medical Use of Marijuana Program and HIPPA regulations including but not limited to confidentiality, training, patient record keeping, creation, review and submission of reports, preparation of policies and procedures.
• Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through monthly one on one meetings with team members and audits.
• Performing monthly, quarterly, and annual sales reviews accompanied by written plans for improvement, as applicable.
• Conduct and oversee audits.
• Ensure proper management of pre-packaged inventory and inventory movement between the vault and dispensing stations.
• Partners with the Human Resources department and recommends salaries, writes appraisals, and takes disciplinary actions when required
• Ensures a clean and organized dispensary for our patients.
• Contributes to a positive and inclusive work environment.
• Oversee and ensure cash management procedures are being followed including, transacting, opening, closing, depositing, reporting, maintaining and reconciling cash
• Engage with managers in all departments to ensure smooth running of the dispensary including, delivery, cultivation, and security.
• Stays informed and knowledgeable about state and local laws, regulations, and industry news.
• Continually evaluate and react to performance issues and actively recruit candidates.
• Provides leadership for problem resolution to facilitate faster improvements and improved working relations.

QUALIFICATIONS/EXPERIENCE

• Previous experience with retail sales
• Excellent customer service skills
• Leadership ability with at least five years of experience in a retail store setting or at least five years of experience in customer-facing sales in a business solutions environment.
• Leadership and organizational abilities
• Proficient computer skills
• Ability to manage a employees during normal business hours in a fast-paced environment.
• Strong people and presentation skills and excellent written and verbal communication skills
• Flexible working hours based on business needs and 10+ hour shifts.
• Ability to maintain and demonstrate a positive, problem solving attitude at all times.
• Community outreach experience

SKILLS/INTERESTS

• Ethical Conduct
• Problem-solving attitude
• Customer / Client Focus
• Must be a multitasker, with the ability to work on several requests simultaneously without losing focus
• Organization and initiative, good communications skills, proactive, problem-solving, time management, discretion and confidentiality are essential attributes
• Ability to build good relationships. There will be frequent contact with internal and external people.
• Teamwork- collaborating with others to improve overall standards of work and service

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• Employee discount

Experience level:

• 4 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Wheeling, WV: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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