• Serve as the LCAT SME for all LCATs within the portfolio and provide guidance as well as cross-sharing of informaiton to other CAM's on the team.
• Cross-train new CAM's as they arrive on the team and work with the COTR's to ensure they fully understand their portfolio.
• Manage the workload for the CAM team and align appropriate resources to approrpiate customer requirements.
• Play a key role in identifying, validating and coordinating data migration requirements and activities across the PMO to support the transition to the new resource management system, to include establishing timelines and highlighting issues to PMO management
• Serve as the lead for creating CAM specific SOPs and quick reference guides for the new resource management system.

• Assist customers in defining their support needs into requirements using the programs’ Labor Category definitions
• Capture and document requirements to include visiting and interviewing customers in the customer's office space on a regular
• Ensure customers' requirement data is complete and accurate when entered into Sponsor's resource management system of record and ensure requirement data is kept up-to-date and regularly follow-up with customers to capture and document changes/updates to customer
• Anticipate possible points of failure or issues with the deployment process and coordinate with all primary stakeholders, customers, and the Sponsor to confirm key information is provided to the correct person/team and completed in a timely fashion.
• Track and facilitate customers' requirements through the Sponsor's business process and resource management system to include providing coordination support to customers and vendors as needed.
• Support the customer transition to a distributed task management model and a new resource management tool by collecting additional requirement details as needed and performing user acceptance testing to ensure the new resource management tool is user friendly and operating as expected.

• Minimum of 7 years of demonstrated experience related to task for all key personnel
• Bachelor’s degree in related field; Service in the U.S Armed Forces with an honorable discharge may substitute for degree
• Demonstrated experience providing high-touch customer service to multiple customers at all organizational levels
• Demondstrated knowledge and experience defining and validating support services solutions within Administrative, Logistics, and Finance fields.
• At least 3 years of experience providing general business services or customer service to IC customers
• Superior written and oral briefing skills
• Ability to smoothly navigate multiple, and sometimes, competing priorities
• Knowledge and experience in capturing and defining support requirements
• Conceptual understanding of project management
• Must hold an active TS/SCI with polygraph

Security Clearance Statement:

Applicants selected for this position will be subject to a government security investigation and must meet eligibility requirements for access to classified information. LMI will only consider applicants with current security clearances. Please note that only U.S. citizens are eligible for a security clearance