Job Type: Full-time

Pay: $17.00per hour

Tues- Friday 1:30pm to 11pm. With 4 hours of training time/capacity building.

Organization Overview

Since 1906 YWCA Utah has been a voice for women, a force for change, and a place for hope. Our enduring belief is that better lives for women – all women – will lead to stronger families and communities. YWCA is Utah’s most comprehensive provider of family violence services; our programs include walk-in services and a crisis line, emergency shelter, transitional housing, children’s programs, and a vast array of supportive services. In addition to our work in the area of family violence, the YWCA also reaches out broadly into the community with offerings for every woman, including a nationally accredited child care and early education center, leadership opportunities for women at all life stages, and opportunities to participate more fully in civic life.

Mission: YWCA Utah is dedicated to eliminating racism, empowering women,

and promoting peace, justice, freedom, and dignity for all.

YWCA Utah is an equal employment opportunity employer and values a diverse workplace.

Benefits:

In addition to being a part of an organization dedicated to race & gender equity in Utah, benefits of working at YWCA include:

• Paid parental leave
• Generous package of vacation, sick, and bereavement time available to all employees (amount accrued varies based on hours/week)
• Health and dental insurance eligibility for employees, partners, and dependents
• 11 paid holidays
• Employer retirement contribution of up to 10.5% of gross annual salary when eligible
• Professional development with internal and external training opportunities
• Discounted, on-site, community early child education (based on availability)
• Free Employee Assistance Program providing counseling options to employees, partners, and dependents

JOB SUMMARY

The purpose of the Lead Advocate role is to assure shelter advocates have the information, tools and on-the-job training/coaching they need to provide quality victim services. The role also fulfills advocate direct care functions and serves as a critical link with shelter coordinator and director to inform and problem solve in order to continuously improve services to victims of domestic violence.

RESPONSIBILITIES

Leadership Duties: Staff training, coaching and support

1. Provide support and case staffing for advocates on campus during scheduled shift.
2. Consult with other advocates about crisis that occurs to determine if the on-call person needs to be called.
3. Serve as lead for crisis on campus, including working with emergency personnel, coordinating security concerns, and contacting on-call director as necessary.
4. Assist with new employee training on scheduled shift.
5. Provide leadership with campus wide security during shift work.
6. Support ETO quality assurance activities by checking for accuracies with occupancy log, room log and residential log and training/coaching advocates in ETO protocols for core processes and functioning, adopting real-time data entry procedures as supported by YWCA tools and technology.
7. Attend weekly Lead and other assigned meetings
8. Maintain communication with other Leads and help strengthen cross-shift communications.
9. Provide courteous, meaningful help to everyone who asks

Direct Services: Crisis Line
1. When Crisis Contact Advocate is unavailable, answer crisis calls and offer information and assistance according to established protocol, including eligibility screening, referrals, safety planning and support.

Direct Services: Resident Support

Program Support

1. Staff the program office as assigned: receiving phone calls, managing administrative systems, ensuring appropriate documentation.
2. Complete routine tasks, including but not limited to: phone placement, laundry opening, chore check-off, stocking of supply cupboards, donation/volunteer coordination, housekeeping, boutique management, bed/room checks. Consult and fill out “shift duties” form for each shift worked in order to monitor and communicate completion of routine tasks.
3. Assist with licensing compliance for physical facilities, participant files, cleanliness, maintenance, and other tasks.
4. Monitor security in collaboration with all staff to protect the safety and well-being of residents and staff. Report security concerns/breaches through Incident Reporting and Residential Log systems.

Recordkeeping

Quality and Quantity of Performance

1. Maintain overall performance quality and quantity at a satisfactory level as outlined in the performance review.
Accountability and Relationships
1. Communicate directly with other team members and supervisor to problem solve, resolve conflicts and make decisions.
2. Attend all required staff meetings, individual supervision, agency-wide staff and other trainings, as well as any other meetings as requested.
3. Articulate and promote high ethical, legal, and professional standards in all YWCA programs, activities, and services, and with all agency publics.
4. Establish and maintain effective working relationship with agency staff, other key publics, and any other organizations and individuals important to the success of the YWCA’s work.

QUALIFICATIONS
1. Committed to providing excellent service to women and children who have experienced domestic violence, and to the YWCA mission.
2. H.S. diploma or GED required. College or other post-secondary education or training in social services (e.g. SSW) is preferred.
3. Knowledge about domestic violence and about child development (through adolescence). Competent in data entry modalities, includes desk top computer and mobile devices.
4. Able to model strengths-based, empowering, respectful behavior.
5. Outstanding interpersonal skills. Highly effective in communication, conflict resolution, problem solving, and crisis management.
6. Fluency in speaking and reading English. Bilingual skills preferred.
7. Team player. Must be able to contribute significantly to an agency-wide team approach.
8. Must be flexible and able to work assigned hours and program locations.
9. Ability to relate positively to people of diverse ages, races, ethnicity, nationalities, socio-economic levels, beliefs and lifestyles.

Job Type: Full-time

Pay: $17.00 per hour