Job description

Shift:

8am-4pm, Monday – Friday

Job Summary:

As an IT Technician you will provide support for our manufacturing and internal customers. As an IT Technician, you will be responsible for providing technical support, troubleshooting, and maintenance services for a variety of hardware, software, and network infrastructures.

Responsibilities and Duties:

• Provide technical support to manufacturing and company end-users for their hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot network connectivity issues and resolve problems as needed.
• Troubleshooting Line of Business and Internal Communication Applications as needed and working with Vendors when you cannot reach a solution.
• Provide end-user training and support for software applications.
• Participate in the development and implementation of IT policies and procedures.
• Monitor and maintain inventory of hardware and software.
• Ability to assist remote users at other US and International sites.
• Other duties as assigned.

Knowledge and Skills:

• Experience as an IT Technician or similar role.
• Knowledge of computer hardware, software, and peripherals.
• Experience with network infrastructure
• Experience with Microsoft Windows, Microsoft Office Suite, and other software applications.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills
• Ability to work independently and in a team environment.
• Knowledge of manufacturing industries a plus.

Requirements

• Associate degree in computer science, related field, or equivalent experience.
• Relevant industry certifications (e.g., CompTIA A+, Network+, Security+) are desirable.

Physical Requirements:

• Able to perform regular bending, twisting, and lifting to shelf.
• Ability to lift and carry up to 20 pounds and push and/or pull at times.

Mark Anderson Companies (MAC) is an Equal Opportunity Employer

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Elmwood, WI 54740: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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