Job description

Job Description

Are you hard working and reliable? Work well with little or no supervision? If the answer is yes, this job may be for you!

Required skills:

Qualified candidate must have a working knowledge of installing, configuring and supporting hardware, connectivity components and Windows Operating Systems. S/he must have experience with anticipating, recognizing and resolving various technical problems and working with a problem/call management system. Must also possess working knowledge of Microsoft Office 2016 and 2019, Active Directory, Microsoft Edge, Chrome, password resets, Symantec Ghost, TCP/IP Networking and be able to provide appropriate support for product use.

Apple experience and prior Call Center experience is a plus. The candidate must be extremely customer-service and results-oriented, an experienced problem solver who seeks assistance, when necessary, a self-starter with excellent oral and effective written communication skills, able to handle multiple tasks simultaneously in a very high paced environment and an experienced decision maker. Must be able to communicate effectively with users at all skill levels. Weekend, overtime and shift work will be required. Setting up and moving PC's. Ability to lift 50 lbs. is required.

Required Competencies:

• Ability to manage diverse personalities constructively.
• Flexibility to work any hours, sometimes with short notice.
• Will have a primary and secondary on call day a week. Will also rotate Saturday on call between the team.
• Ability to work effectively in a stressful environment.
• Exceptional attention to detail.
• Ability to multitask and prioritize and organize your workload.
• Ability to work self-directed.
• Prior Active Directory experience.
• Proper troubleshooting methodology.

Thorough Background check and Drug Screen Required OTD is an Equal Opportunity Employer and a Drug Free Workplace
Benefits

• Pay: $17.00 per hour
• Health Care Plan (Medical, Dental & Vision)
• Paid Training & Development
• A positive upbeat work environment
• Opportunity for professional and personal growth
• Diverse, welcoming culture with Employee Resource Groups

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location

johnandkristie.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, johnandkristie.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, johnandkristie.com is the ideal place to find your next job.