Job description

Role Summary

The New Patient Liaison is responsible for dealing primarily with the care of patients and working closely with clinical staff, front desk personnel and other related departments to the

Los Angeles Cancer Network (OneOncology affiliated medical practice). Those with excellent customer service and communication skills, with ability to work independently in a busy, high energy environment while maintaining a professional and patient-friendly demeanor will be highly sought after. Those with knowledge of the healthcare insurance landscape, patient financial assistance programs and other community services should highlight these skills when applying.

Responsibilities

• Receive telephone calls and emails from referring doctors.
• Receive telephone calls and emails from patients desiring to see our providers.
• Be the primary point of contact for all new patients, their referring doctors and hospitals for gathering and transferring medical records.
• Be responsible for entering all new patients in the contact log and in the Electronic Health Records (EHR).
• Work closely with our physicians to schedule new patients and prepare for their first visit to our office.
• Arrange for patient’s first appointment with our providers.

Responsibilities (continued)

• Notify new patients with reminders of their appointments or for any changes to set appointments.
• Work closely with billing and back office personnel to obtain any needed authorizations and waivers.
• Provide management with daily and weekly logs on new patient activity.
• Assist new patients in accessing resources and managing paperwork for their appointments.
• Work closely with private companies and community organizations to provide patients with services that help them to keep their appointments, begin their therapy quickly and maintain their prescribed treatment schedule.
• Assist new and existing patients with special financial needs by referring them to patient navigators, financial counselors or advocates as appropriate.
• Assist patients with completing financial assistance forms.
• Assist clinical team in helping patients obtain non-clinical services, advocacy and auxiliary cancer care.

Key Competencies

• Strong verbal and written communication skills.
• Ability to establish and maintain effective working relationships.
• Demonstrates exceptional assessment, critical thinking, and customer service skills.
• Ability to seek out resources independently and work collaboratively.
• Ability to collaborate, set priorities, and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others.
• Maintains current understanding of health plan and regulatory changes as it affects the insurance needs of patients.

Qualifications.

• Familiar with the process of Medical Insurance
• Experience as a Patient Navigator a plus
• Proficient in Microsoft office applications (Word, Excel).
• Proficient with Electronic Health Records (EHR) systems

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Work Location: One location

johnandkristie.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, johnandkristie.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, johnandkristie.com is the ideal place to find your next job.