Job description

Here is an amazing opportunity to make great money, learn new skills, and help others!

If you are looking to grow your career in a new field that will make a change, this could be the stepping stone in the right direction. Read the details below and apply!

The Immigration Intake Agent processes and ensures all eligibility requirements are met prior to entry. Provides potential clients the ultimate telephone and in-person experience. It requires the right combination of telephone skills, empathy, and ability to investigate the root of their problems. No prior legal experience is necessarily required, but the ability to learn quickly about the immigration system is required.

KEY FUNCTIONS/KNOWLEDGE/SKILLS:

• Logging and organizing intake paperwork on internal server and case management database; and communicating with team members to facilitate the intake and consultation process.
• Convey confidence that we can help potential clients with their immigration matters
• Show empathy to clients and put them at ease
• Understand, and help the client understand the difference between “cost” and “value”
• Basic data entry to create the prospect and client records in our tracking systems
• Use the online tracking system to generate reports and compile metrics regarding volume and quality of leads, and sales conversion rates
• Demonstrate exceptional communication skills
• Proficient in working with web-based online programs
• Ability to speak both Spanish and English fluently is required

MINIMUM REQUIREMENTS:

• Requires High School diploma or GED.
• Valid Texas Driver’s License
• 35-40 WPM typing
• English and Spanish fluency

MINIMUM EXPERIENCE:

• No prior legal experience is necessarily required, but the ability to learn quickly about the immigration system is required.

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• 12 hour shift
• 4x12
• 8 hour shift
• Day shift
• Overtime
• Weekend availability

Ability to commute/relocate:

• Brownsville, TX 78520: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Data Entry: 1 year (Preferred)

Language:

• English and Spanish (Required)

Work Location: One location

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