Job description

Rapidly growing and fast pace Heating & Air Conditioning Company looking for an experienced HVAC Service Dispatcher. The HVAC Dispatcher communicates directly with customers, vendors, suppliers and other team staff memebers. Schedule all field service technicians daily, weekly and monthly for seasonal preventive maintenance agreements, service repair calls and recommendation calls. The position acts as a liaison between the office and all assigned service technicians.

ESSENTIAL FUNCTIONS INCLUDE SOME OF THE FOLLOWING:

-Handle all incoming calls from customers (distribute accordingly)

-Identify the problem by asking series of question (use term "tell me more")

-Evaluate the customers situation and match to the appropriate service technician (based on skill)

-Customer service and communication daily is required

-Respond to all customer inquires, questions and complaints

-Maintain the daily dispatch board

-Perform happy calls to service customers the next day

-Perform evening confirmation calls to the customers for next day call

-Schedule all maintenance agreement customers, daily, weekly and monthly

-Dispatch and manage the work load of assigned service technicians

-Provide customers with recommendation repair estimates

-Provide customers with new maintenance agreement

-Process COD payments (via credit card processor)

-Prepare purchase orders for service related service calls

-Maintain all service related paperwork inclusive of maintenance agreement via scanning procedure

-General administrative duties maintain and distribute standard and requested reports reconcile service tickets and time sheets with dispatching system daily

-Provide status reporting for the following (via operating system)

-open calls

-open estimate

-Follow ups

POSITION REQUIREMENTS:

-Willing to take on challenges

-Proven written and verbal skills to complete all assigned tasks

-Ability to write routine correspondence (via outlook - Microsoft Word)

-Ability to speak effectively

-Able to work from 7:30am - 5:00pm Monday thru Friday

-Ability to perform over time work if necessary during the peak season

ABILITY REQUIREMENTS:

-Ability to work independently

-Ability to react to constant changes with customers and management staff

-Ability to multi task

this is a full time position and permanent employment. Training on company operating program will be provided. Salary will be discussed at time of interview and commensurate with experience . Please submit your resume for consideration.

Job Type: Full-time

Experience:

• HVAC: 2 years (Recommended)

Language:

• English (Required)

Work authorization:

• United States (Required)

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• No nights
• No weekends
• Overtime
• Weekend availability

Work Location: In person

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