PURPOSE OF THE JOB
The purpose of the housekeeper is to ensure a sanitary, clean, and safe physical environment in which
residents, staff, and families can function.

COMMON CORE ROLES
 Commitment to the Mission, Vision, Values
o Exhibits attitudes and behaviors that show a commitment to meeting and exceedingcustomer
expectations at all times
o Demonstrates commitment to the core values of hospitality, stewardship, integrity, respect, and
humor.
o Utilize the mission, vision, and values to determine priorities.
 Customer Experience
o Provides exceptional customer service to residents, families, and co-workers on a daily basisby:
 Listening attentively, empathetically and following up to concerns expressed by residents,
families, and coworkers.
o Maintains professionalism and composure when interacting with management, employees,
residents and families by:
 Complying with all privacy policies and procedures.
 Being inclusive and respectful.
 Working well with others.
o Effectively presents and communicates information and responds to questions from co-workers,
residents, families, state auditors and the general public as deemed appropriate for theposition.
 Quality of Care
o Accurately and timely completes position specific core roles and responsibilities thatimpact
overall quality of care.
o Ensures that residents receive the best care possible by encouraging open communication with
the management team, direct care personnel, residents and families.
o Follows all community policies and procedures related to investigating, reporting and preventing
abuse of vulnerable adults.

KEY POSITION SPECIFIC ROLES & RESPONSIBILTIES
 Dusts furniture, woodwork and equipment and dust-mops floors. Polishes and cleans fixtures in rooms
and bathrooms.
 Operates mechanical floor cleaners, buffers, vacuums, shampooers and related environmental service
equipment.
 Wet-mops rooms, halls and other areas; shampoos rugs and furniture.
 Cleans vents, fan fixtures, top of windows, doorframes and other areas.
 Gathers and disposes of trash and waste materials using specified bags or containers.
 Buffs, strips, waxes and polishes floors.
 Moves furniture and other objects as required.
 Performs cleaning procedures of resident rooms and prepares rooms for new occupants; follows
isolation procedures in isolation rooms.
 Cleans and disinfects all fixtures, floors, mirrors, windows, doors and walls.
 Makes supply packs for departments and puts linen stacks in carts for distribution. Takes supply
requests and delivers them.
 May deliver linens to areas according to pre-established par levels and schedules. Distributes
emergency supplies as needed.
 May keeps records of linen distribution; check floor linens supplies and lists linen use by department.
 Keeps work areas neat and orderly, cleans equipment and assists with other cleaning duties as
assigned.
 Shovels snow at all exits and ramps if / when directed.
 Assists with evacuations, when needed.
 Ensures equipment and supplies are properly stored and not in corridors.
 Properly handle spills and may clean floors and chairs after each meal.
 May be responsible for collecting solid linens, washing, drying, and folding of linen.
 Discard infected/contaminated linens or waste in appropriate containers.
 Follows proper safety procedures with all hazardous materials, chemicals, etc.- always seeks
clarification from manager if unsure of proper processes, procedures, or if help is needed.
 Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES
 Language / Communication Skills
o Ability to read, write, speak, listen and understand the English language.
o Knowledge of the structure and content of the English language including the meaning and
spelling of words, rules of composition, and grammar.
o Ability to effectively present and communicate information and respond to questions.
 Reasoning Ability
o Ability to solve practical problems and deal with a variety of concrete variables in
situations where only limited standardization exists.
o Ability to interpret a variety of instructions furnished in written, oral, diagram, or
schedule form.
 Computer Skills
o Computer proficiency with software programs and the ability to learn new computer
technology and programs.
 Mathematical Skills
o Ability to apply concepts of basic algebra and geometry.
 Psychology
o Basic knowledge of human behavior and performance; individual differences in ability,
personality, and interests; learning and motivation.
 Social Perceptiveness
o Being aware of others' reactions and understanding why they react as they do.
o Adjusting actions in relation to others' actions.

Other Skills and Abilities
o Gets along well with others and effectively works with teams.

MINIMUM JOB REQUIREMENTS
 Education
o High school diploma or equivalent.
 Experience
o One to two (1-2) years of experience as a housekeeper or equivalent position.
o Experience in cleaning and maintaining sanitary environments.
 Certificates, Licenses, and Registrations
o N/A

Availability & Attendance
o Flexible work schedule (mornings, afternoons, nights, weekends, holidays, etc.) which may
include hours beyond eight hours in a day, or 40 hours in a week.
o Follows all attendance policies and procedures, including punctuality and proper timeclock or
timesheet reporting.

Other
o Compliance with infectious disease policies and procedures.

Experience

• 1 year(s): 1 year cleaning experience preferred

Education

• High School or better

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Goal Completion: Inspired to perform well by the completion of tasks
• Self-Starter: Inspired to perform without outside help
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals