Job description

Host/Hostess Job Description

Job Title: Host/Hostess,
Job Status: Full- and Part-time (hourly)

Statement of the Job
The host/hostess is responsible for a warm friendly, immediate greet to guests at the door.
Seats, and presents clean menus to guests in a friendly, professional and quick manner.

Primary duties and responsibilities include, but are not limited to, the following: Note: These factors constitute "essential functions" of a job.

• Excellent interpersonal skills required;
• Always conduct yourself in a manner that reflects a positive, professional image;
• Practice and observe safety rules and regulations and encourage others to do so;
• Display knowledge of all safety and emergency procedures;
• Comply with All health district/code standards;
• Must maintain a high standard of personal grooming and follow the uniform guidelines per your position and company policies;
• Valid Heath Card must be with you at all times during your shift;
• Greet Guest, internal and external, with a smile and pleasant disposition in a timely manner;
• Observe and anticipate Guest’s needs;
• Recognize Milos regulars and VIPs
• Set the tone for gracious hospitality throughout service
• Effectively multitask while handling guests
• Effectively communicate all messages to management and necessary staff
• Able to work unsupervised for extensive periods;
• Inform the immediate Supervisor of any product shortages and equipment needs;
• Have knowledge where your MSDS booklet is located for your area;
• Help ensure efficient and smooth operation of restaurant;
• Communicate all Guest opportunities/situations to management or relief personnel;
• Must have a working knowledge of all food and beverage menu items including preparation, ingredients, cooking methods, portions and prices;
• Must be aware of activity in the dining room (i.e., service to our Guest, standards being used, tables un-bussed, wait times, executives in to dine, etc.).
• Answers phone and answers questions concerning the menu and restaurant;
• Take names on a waiting list;
• Run the floor plan board.
• Must be able and willing to go above and beyond for all guests, both internal and external

Physical Requirements are:

• Frequent bending, stooping, reaching, pushing, walking and lifting;
• Stands during entire shift;
• Requires good verbal communication;
• Requires eye/hand coordination;
• Frequent washing of hands;
• Be able to lift and carry up to 20 pounds regularly and intermittently up to 30 pounds on a single person lift, carrying trays of dishes, glassware and other utensils, etc, at least once per shift.

Minimum Qualifications:

• Minimum experience: two (2)years;
• Minimum Education: GED; High School Diploma or equivalent
• Must be able to work at a fast pace and in stressful situations in an orderly fashion;
• Able to work unsupervised for extensive periods;
• Ability to communicate effectively with Co-Workers, Management and Guests;
• Good communication skills and the ability to work independently as well with others;
• Must adhere to all company, departmental policies, procedures, and practices;
• Must be able to handle flexible schedule;
• Must be able to take constructive criticism and be willing to always improve;
• Must demonstrate sound judgment and maturity in his or her decision-making ability, even when dealing with difficult situations;
• Must possess and demonstrate great attention to detail in order to maintain Estiatorio Milos appearances and operating standards;
• Must be able to take constructive criticism and be willing to always improve;
• Certificate/License: Sheriff’s card as required by location, Clark County Health Card, Alcohol Awareness Card, Gamblers’ Awareness Card, to be kept on person at all times during shift;
• Must possess strong teamwork skills.

Work Conditions:

• Work is typically in an area which may be unusually hot, cold, noisy, smoky, indoor and/or outdoor service. Task performed from a non-sitting position. Team members will be required to stand, walk, lift, reach, push, pull and grasp. These tasks include the maintenance and care of an assigned area.

Important Notices:

This position description in no way states or implies that the responsibilities and tasks listed above are the only responsibilities and tasks to be performed by the employee occupying this position. He/she will be required to follow any other instructions and to perform any other job- related duties as required by his/her supervisor/manager.

Requirements stated herein are minimum levels of knowledge, skills and/or abilities to qualify for this position. To perform the duties and responsibilities of this position successfully, the employee must possess the abilities and aptitudes to perform each task proficiently. “Ability” means to possess and apply both knowledge and skill.

All employment decisions, including promotions, transfers and others, are based on meeting all requirements herein and on organizational need, the employee’s being in good standing
(including lack of disciplinary actions), meeting all applicable performance standards and other not-discriminatory criteria. The methods of fulfilling requirements are subject to possible modification to reasonably accommodate qualified individuals with disabilities. Some requirements, however, may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others.

THIS DOCUMENT DOES NOT CREATE AN EMPLOYMENT CONTRACT, IMPLIED OR
OTHERWISE. WE MAINTAIN “AT WILL” EMPLOYMENT.

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with strong performance culture
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Physical setting:

• Fine dining restaurant

Shift:

• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Restaurant Experience: 2 years (Preferred)

License/Certification:

• Food Handler Certification (Preferred)
• Alcohol Awareness Card (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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