Job description

Midwest BankCentre is proud to be recognized as one of St. Louis’ Top Workplaces for 2021 and 2022!

About Midwest BankCentre

Midwest BankCentre is a values-based bank that has been a mainstay of St. Louis community banking since 1906. Our purpose is to help regional communities thrive by creating the conditions to help Main Street, marginalized communities and multicultural markets live into their full potential. We work to empower people, enable business and energize neighborhoods through the strength of our financial services, including personalized consumer and business banking, business cash management, mortgage lending, home equity loans, financial planning and investments, insurance and digital banking.

We are committed to making meaningful, long-term investments in communities that lift everyone up so we can all RISE TOGETHER. Our commitment to shared prosperity, our investment in Community and Economic Development and our dedication to diversity and inclusion are reflected is the ways Midwest BankCentre lives its purpose.

A few more facts about Midwest BankCentre:

• We are ranked as one of the top employers in the region because of our commitment to our team members and the communities we serve.
• We rank among the St. Louis Region’s largest locally owned banks.
• We have 17 locations throughout Missouri and Illinois, including the City of St. Louis and St. Louis, St. Charles, Jefferson, and St. Clair Counties.
• We have state of the art online and mobile banking platforms that allow us to meet customers where they are to help them get to where they want to be.
• We foster a culture that supports your success and professional growth.

Objectives of this Role

• Work as a member of the Information Systems Team to support and enhance Midwest BankCentre’s enterprise network and ensure data integrity and recoverability.
• Support application software and hardware for end users and document systems and repair solutions for contingency planning.
• Provide phone, e-mail, and on-site technical support for end users. Ensures all inventory documents are updated whenever necessary.
• Work as a team with other technicians to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special request as needed.

Essential Functions

• Answer incoming helpdesk queries via phone, email, or Microsoft Teams. Prioritize and assign work orders and schedule repairs.
• Minimize computer down time and provide quality customer service to both internal and external customers.
• Assist MBC employees with problems pertaining to MBC supplied hardware and software.
• May be required to interact with software and hardware vendors.
• Support Microsoft Windows 10 & 11 as well as Office 365 applications and core applications.
• Physically move equipment either internally at a branch or from branch to branch, as required.
• Track all helpdesk workorders, follow up with customers and ensure all open calls are handled in a timely manner.
• Effect user password resets/unlocks for Microsoft, Laser Pro and Jack Henry systems.
• Provide a high level of customer service, providing answers and assistance with a smile.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities are as required and may change at any time with or without notice.

Skills and Qualifications

• Work well with end users and team members.
• High school diploma or equivalent.
• Excellent communication, customer service, and time management skills
• Strong dedication to accuracy and efficiency.
• Microsoft Certified Product Specialist (MCP in Windows 365 and/or Windows 10, 11 operating systems) or A+ Certification or college equivalent preferred.
• Minimum of 3 years’ experience in a Microsoft environment preferred.
• Willingness to be available 24 hours a day, 7 days a week for support.
• May be required to travel to other branches without advance notice.
• Must have own reliable transportation.
• Must have home access to high-speed internet service.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every listed qualification. Midwest BankCentre is recognized nationally for its Diversity, Equity, and Inclusion practices and embraces these practices as a competitive advantage.

If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be the right candidate for this or other Midwest BankCentre roles!

AAP/EEO Statement

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

We thank all applicants in advance for their interest in this position and Midwest BankCentre. Only applicants selected for an interview will be contacted.

johnandkristie.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, johnandkristie.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, johnandkristie.com is the ideal place to find your next job.