Job description

Culture is everything here and we are looking to add to our amazing team of dedicated professionals. We all believe in our mission, and we work to take care of our clients and each other every day. Feel free to ask us about our Mission, Vision, and Values.

The Benefits Specialist will provide exceptional customer service to internal team members and clients. Provide group benefits technology/system support, guide employees/clients through our systems and tools, transaction processing, and general office administration duties.

Essential Duties and Responsibilities:

• Serve as the face of the office and provide excellent customer services to clients, independently affiliated sales partners, vendors and sales team.
• Understand the process and details of Group Health Insurance.
• Strong knowledge of Group benefit insurance items: health, vision, dental, short & long term disability, accident, hospital indemnity, life insurance, etc.
• Responsible for direct support of the Benefits Manager, including but not limited to accounts payables and receivables, coordination all client service demos.
• Provide instruction and support on office systems for client employee benefits selections.
• Assist in auditing invoices for carriers and clients.
• Guide clients/employees in selection of benefits and understanding the selection process and portals.
• Responsible for the timely and accurate input and updates to Company related systems (Zendesk Sales, PrismHR, ZOHO, G-Suite)
• Assist agents with assembling materials for client service demos.
• Perform variety of other administrative duties as assigned.

Job Requirements:

• 2-15 license (highly preferred)
• 1-2 years’ experience in Group health and medical benefits administration (required)
• 2+ years’ experience in a customer centric business environment with administrative responsibility for office operations.
• Strong customer service skills with excellent communication skills, both verbal and written.
• Ability to interact successfully with both internal and external customers at all levels.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Jacksonville, FL 32257: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Group Health Insurance: 2 years (Required)

License/Certification:

• 2-15 License (Preferred)

Work Location: In person

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