Job Requirements

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels.

Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality at Embassy Suites Boston at Logan Airport.

Our busy hotel is looking for an enthusiastic and detail-oriented customer service professional to be our next Front Office Manager. You will be in charge of overseeing all front office staff and operations to ensure that our guests have a wonderful stay at our property. Other responsibilities include hiring and training staff, resolving guest problems or complaints, and increasing the profitability of the hotel by improving occupancy rates through up-selling strategies. Our ideal candidate has two or more years in a team management role within hospitality. Apply now if you are ready to advance your career with an exciting leadership role!

Responsibilities:

• Maintain a high level of guest satisfaction by overseeing the whole front office activities
• Evaluate front-office team members' performance while also hiring, training, encouraging teamwork, and setting a high level of customer service standards
• Increase occupancy and profitability by developing and promoting hotel services and amenities through up-selling strategies
• Address all guest complaints, concerns, or incidents in a polite, timely, and responsive manner
• Create financial and operational strategies for the guest service department that are consistent with the hotel's overall goals in the short and long term

Work Experience

• At least 5 years of progressive experience in a hotel; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
• Specific brand experience/OnQ Certification, 200+ room experience and/or previous managerial level experience preferred.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
• Bonus pay

DisclaimerThis job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.