JOB PURPOSE:
Directs and supports the day to day operational policies, objectives and initiatives of multiple physician medical group practices as well as managing directly assigned practices. Implements and oversees operational activities and programs to ensure the attainment of the business plans. Ensures that each office maintains an effective operating environment, assuring efficient and safe operations of all services in response to patient, physician and staff needs.
KEY RESPONSIBILITIES:
1. Ensures that each office practice follows Physician Enterprise office policies and procedures; adheres to all Piedmont Healthcare Corporation policies and procedures and local, state and federal laws, rules and regulations; and maintains all DNV , OSHA and other standards relating to the operation of a physician office involved in the practice of medicine.
2. Participates in the process of interviewing, hiring, training, appraising, handling corrective actions, addressing complaints and resolving problems of managers.
3. Monitors the submission of timely, accurate and complete reports and information to appropriate offices.
4. Works with local physicians and managers to ensure the maximization of professional services reimbursement.
5. Ensures that local managers resolve conflicts and promote cohesiveness in their practices, serves as liaison between the practices and other clinical and administrative components of Physician Enterprise, and intervenes as necessary if problems or disputes continue.
6. Researches and reviews reports for unusual operational practices, remains current with coding and insurance practices so as to be able to provide a resource to managers concerning requirements.
7. Serves as the primary liaison with other areas of Physician Enterpise to improve efficiencies, simplify procedures, and increase productivity.
8. Maintains an up-to-date knowledge of the tasks performed in all practice offices, including such things as registration, charge posting, cash balancing, billing, auditing, reception, supply acquisition, customer service, patient financial counseling, etc.
9. Prepares reports and analysis reflecting progress, adverse trends and appropriate recommendations or conclusions for improvements or course corrections.
10. Establishes and maintains systems that ensures coordination of the purchase of medical and office supplies and equipment, establishes and maintains inventory, and establishes a maintenance evaluation program to ensure timely repairs and the proper functioning of equipment.
11. Assists managers to prepare and maintain departmental budgets and monitors the execution of the budget.
12. Meets regularly with the physicians, managers and office employees to bring them up-to-date on activities and new policies and to discuss problems and opportunities.
13. Audits physician and office employee files to insure required information is being maintained for credentialing, managed care agreements, licensing, DNV, etc.
KNOWLEDGE, SKILLS, ABILITIES

• Proficiency with the following computer applications is required: Practice Management System, EPIC, Outlook Email, Kronos Timekeeping, Microsoft Excel, PowerPoint and Word.
• Knowledge of continuous quality improvement principles and practices, and of customer service standards and procedures.
• Knowledge of current leadership, management, cost control and performance improvement concepts and practices.
• Knowledge of computer skills, clinical applications, practice management software, and medical billing and collections procedures.
• Knowledge of managed care and medical terminology and of the financial aspects of managed care plans.
• Ability to participate in implementing organizational strategies to address opportunities to improve the delivery of services.
• Ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to work autonomously and use independent judgment.
• Ability to creatively operate in a team environment, to pay attention to details, and to multi-task.
• Ability to examine and re-engineer operations and procedures, formulating policy, and develop and implement new strategies and procedures.
• Ability to develop and deliver presentations, and to communicate effectively and convincingly before groups of management, physicians and other staff of the organization, as well as internal and external customers.
• Ability to read and interpret document such as safety rules, operating and maintenance instructions and procedure manuals.

MINIMUM EDUCATION REQUIRED:
Bachelor's degree from a recognized college or university in business administration, healthcare administration or a closely related field is required.
MINIMUM EXPERIENCE REQUIRED:
Five (5) years of progressively responsible work experience in strategic healthcare operations or supervising or managing a physician office practice is required.
Six (6) years of progressively responsible work experience in a healthcare practice management setting may be substituted for the educational requirement.
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
None.
ADDITIONAL QUALIFICATIONS:
None.