Job description

POSITION SUMMARY:

The Director of Operations is a senior level team member responsible for managing the daily operational success of the organization and oversees the human resource systems. They will enhance the operational procedures, systems and processes for the organization. The DOO will assist in the management of the organization’s infrastructure activities, logistics and operations to ensure compliance by monitoring, assessing, and controlling internal processes and implementing new strategies to improve efficiency and communication. The DOO will streamline processes and look for efficiencies in systems. The DOO will manage employee relations, recruiting, onboarding procedures, and implement strategies that support the organization’s growth and promote an enjoyable organizational culture.

MAJOR FUNCTIONS:

· Oversight of all administrative functions ensuring efficacy of organization’s infrastructure

· Informs CEO of day-to-day operations and maintains a continuous line of communication for all critical issues and may respond on behalf of the CEO as necessary.

· Create and maintain standard operating procedures for all organizational operations

· Participate in strategic and technical planning to meet the organizational objectives

· Lead point of contact for external contracts to include IT, phone, internet, copier services, insurances, and Administrator of electronic software accounts (Docusign, Zoom, etc.)

· Controls and maintains the Center’s inventory including electronic equipment and supplies.

· Research and vets’ vendors and systems for large Center purchases and maintains a vendor relations log

· Serves as the lead facilities/property operations liaison and facilitates internal communications.

· Manage large Center community events such as food drives, technical assistance drives, and other projects

· Oversee research of demographic, economic and other factors affecting the organization’s target audience

· Oversee the implementation process of recruitment, hiring, training and new team member onboarding procedures

· Responsible for maintaining and monitoring the PIC Personnel Policy and Procedures Manual including periodic review of contents to assure compliance with applicable laws, rules and regulations.

· Oversight of continued maintenance of employee benefits, wage and salary, insurance programs, health and safety, labor relations, labor laws and safety.

· Work with management to develop key performance measurements, to ensure consistent, high-quality goal setting, accountability, oversight and evaluation for all employees.

· Responsible for employee relations matters including grievances, disciplinary procedures, etc.

· Required to maintain and comply with federal confidentiality laws

· Supervises the Support Services Manager and Training Coordinator

· Other duties as assigned

MINIMUM QUALIFICATIONS:

· Bachelor’s/ Master’s (preferred) Degree plus six years of management experience or any equivalent combination of education and experience

· Demonstrated success developing and evaluating program models, selecting and successfully operationalizing innovative results driven programs

· Proficient in using technology as a management and reporting tool

· Strength in supervision, hiring, recruiting, managing, developing, coaching, motivating and empowering to elevate levels of performance

· Excellent verbal and written communication skills with exceptional attention to details

· Demonstrated commitment of integrity, credibility and passion for serving the community

• Experience in a senior management role, partnering with executive staff, resulting in the development and implementation of creative effective organizational and programmatic strategies
• Significant experience in or knowledge of non-profit programs and systems including grant management, compliance, and reporting
• Excellent analytical and abstract reasoning skills, problem solving plus excellent organization skills.

· Excellent communication skills – written and oral

· Experience in working with the Native American population preferred

PREFERENCE:

In accordance with the Indian Preference Regulations, preference is given to American Indians. To claim American Indian preference a copy of tribal affiliation must be submitted with resume and supplemental information form.

Note - All staff requirement:

· Must have or able to obtain a State of Arizona Department of Public Safety Fingerprint Clearance Card within 90 days

· Dependable transportation, valid driver’s license, and automobile insurance coverage in compliance with Center requirements

SUBMIT CURRENT APPLICATION PACKET TO INCLUDE:

· Acomplete Application Packet includes (1) cover letter, (2) resume (3) supplemental information form

· Mail Service: PHOENIX INDIAN CENTER, INC. - Personnel | 4520 North Central Avenue, Suite 250 | Phoenix, Arizona 85012

· PH: 602-264-6768 | FAX: 602-274-7486

· www.phxindcenter.org Click on Contact Us

• NOTE: Supplemental Information Form can be found at www.phxindcenter.org/employment/

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

Ability to commute/relocate:

• Phoenix, AZ 85012: Reliably commute or planning to relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

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