Job description

• Oversee cash handling, check/credit policies and procedures and handling customer service issues to minimize complaints.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Desk, Sales and Marketing, Catering, Banquets, Maintenance, and Guest Services.
• May receive customer payments and process transactions as outlined in the cash and charge procedures as needed.
• Perform side-work, and any other opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shift.
• Clear and clean tables in a prompt and efficient manner.
• Communicate professionally with all guests at their door and set up the table and food in the rooms.
• Prepare food and beverages for service to hotel guests and present food according to established health and presentation standards.
• Respond in a courteous and prompt manner to all guest requests and complaints.
• Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• Ensure side work duties are complete and tables are set before, during and after operating hours.
• Alert Outlet Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• Inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.
• Inspect Private Dining areas and product daily to ensure high quality food and food presentation and cleanliness
• May assist with other duties as assigned.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Paid time off
• Vision insurance

Physical setting:

• Hotel

Schedule:

• Evening shift
• Night shift
• Overnight shift
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Houston, TX 77046: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hospitality: 1 year (Preferred)

Work Location: In person

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