Job description

JCS Solutions LLC (JCS) is seeking Desktop Support Specialists with Windows support experience. This position offers a great opportunity to be part of a high-performance team responsible for supporting a full complement of customer-centric desktop support services. If you are interested in a challenge and a great working environment, apply today!

Description:

Primary duties of the Desktop Support Analyst but not limited to:

• Identify, troubleshoot, and resolve hardware and software problems.
• Provide exceptional customer service both in office and using remote tools such as Bomgar, Cisco Jabber, Microsoft Teams, Zoom, and Windows Remote Control.
• Utilizing Service Now to log, track, and document incidents to ensure customer problems are resolved.
• Respond to escalated tickets, provide solutions for reported customer problems, and prioritize and manage the ticket queue
• Work independently on day-to-day operations.
• Facilitate repairs and maintenance of laptops, desktops, printers, AV equipment and other equipment as required.
• Install, configure and maintain Windows peripherals and other end user equipment such as phones and tablets.
• Support in-office walk-ups and remote assistance while providing quality customer service.
• Run diagnostic tests to isolate system problems, assist with troubleshooting and resolving issues.

Qualifications

• United States citizenship is required
• Ability to obtain a Public Trust
• Minimum Education: Associates or equivalent experience
• Minimum experience: Four (4) or more years’ experience in the role of an IT Desktop technician supporting a Windows desktop/laptop environment.
• Strong knowledge of Bomgar or equivalent tool for providing remote support is required.
• Must be able to lift 30 pounds.
• Strong communication skills both oral and written.

About JCS Solutions LLC

JCS Solutions LLC is (JCS) is a premier technology firm specializing in enterprise-wide capabilities including cloud and infrastructure solutions, cyber security, digital modernization, next generation technologies enablement, software solutions, and mission support services dedicated to providing the highest quality of services and solutions. Our employees enjoy a work culture that promotes upskilling, innovation, and we've been certified as a Great Place to Work three years in a row!

JCS benefits include 401k retirement plans, paid time off, health insurance, dental insurance, vision insurance, life insurance, long term disability, short term disability, and opportunities for professional development.

It is JCS’s policy to promote equal employment opportunities. All qualified applicants will receive consideration for employment without regard to sex, race, color, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

All successful candidates must be COVID-19 vaccinated.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Bethesda, MD: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 4 years (Preferred)
• Windows: 4 years (Preferred)

Work Location: In person

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