Job description

The Data Center Ticketing Administrator will provide administrative support related to the overall daily function of the data center infrastructure. Essentially, the Technician will be aide Data Center Administrators (who are onsite at the data centers) in ensuring the physical and environmental health of the data centers.

Hours: This is a full-time (40 hours per week) position; 8am-5pm with lunch break

Location: This job is not hosted inside the data center but in a corporate office space in Sandy Springs, GA. The position may be tailored to provide for some remote (work from home) days once the employee has been trained.

Daily Responsibilities:

 Data center access processing and administration

 Cable work order (CWO) processing and reporting

 Creating eSD event ticketing and system maintenance

 Coordinating service call processing with remote/smart hands, 3rd party vendors, etc.

 Managing the Data Center IT calendar event plotting, process & documentation maintenance

Suite folder/files administration & maintenance

 Compliance audit cycle reporting (report artifacts collection & team leader certifications)

 Completing general DCIT administrative functions

Data Center Ticketing Administrator Qualifications:

Degree or equivalent experience preferred

Preferred: 3-5 years of experience in the following areas:

 Data communications infrastructure

 Telecommunications infrastructure

 General physical layer cabling

 Technical records keeping and reporting

 Process administration

 PCI audit processes

 Outlook, MS Office applications and Google G-Suite software, tools, apps

 Ticketing systems

Must be highly organized in prioritizing work, multi-tasking, and consistently meeting deadlines within a fast-paced work environment.

· Proficient in Microsoft Excel, Microsoft Outlook and have a strong fundamental knowledge of computers.

· Must be willing to go through an extensive training process.

· Excellent interpersonal communication skills (Speaking, reading, writing in English).

· Excellent customer service skills to ensure satisfaction and maintain client relationships.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Can you commit to working an 8am-5pm at home desk job?

Experience:

• Ticking system: 1 year (Preferred)

Work Location: Hybrid remote in Atlanta, GA 30328

johnandkristie.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, johnandkristie.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, johnandkristie.com is the ideal place to find your next job.