At the DNR, we are committed to the conservation and management of the state's natural resources for outdoor recreation, economic development, and a sustainable quality of life. Apply with us and find your path.

Working Title: Customer Svcs Specialist
Job Class: Customer Service Specialist
Agency: MN Department of Natural Resources

• Who May Apply: Open to all qualified job seekers
• Date Posted: 04/28/2023
• Closing Date: 05/18/2023
• Hiring Agency/Seniority Unit: Natural Resources Dept / Natural Resources-AFSCME
• Division/Unit: DNR Parks & Trails Reg 2 / PAT-R2 St Croix Staff 2
• Work Shift/Work Hours: Rotating Shift
• Days of Work: Varies
• Travel Required: No
• Salary Range: $17.33 - $22.70 / hourly
• Classified Status: Classified
• Bargaining Unit/Union: 206 - Clerical/AFSCME
• Work Area: St. Croix State Park
• Work Location: Hinckley, MN
• Employment Condition: Seasonal, part-time
• FLSA Status: Nonexempt
• Telework Eligible: No
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

The DNR is seeking to fill one a seasonal, part-time (90%) Customer Service Specialist position at St Croix State Park near Hinckley, MN. Days and hours of work vary, and include evenings, weekends, and holidays. Anticipated season dates are April 4th through October 24th, each year.

This position performs sales work and a variety of assigned duties to maintain the operation of St. Croix State Park retail store.

Responsibilities include:

• Assist visitors in the selection of merchandise in a courteous, efficient manner so that the customer’s satisfaction is assured.
• Accurately enter all sales on the cash register according to proper procedures; inventory levels are updated on a sale by sale basis, receipts are reconciled at end of day.
• Perform store activities as needed or when not doing cashiering duties.
• Provide information and service to the general public so that customer perceives a pleasant image of St. Croix State Park and its personnel and have their needs met.
• Perform physical inventory as scheduled in the store.
• Maintain positive interpersonal relationship skills with staff, supervisors and visitors and participate in the Park mission, vision, initiative, and strategies as directed by supervisor.

Minimum Qualifications

• Customer service skills sufficient to provide information and assistance to the public and other employees in a courteous manner.
• Communication skills sufficient to respond appropriately to questions from the public and other staff effectively and courteously.
• Math skills sufficient to handle sales transactions, provide accurate change to customers, and count and reconcile daily revenue receipts.
• Knowledge of point of sale software sufficient to process merchandise sales.
• Knowledge of safety and accident prevention measures sufficient to identify safety hazards, make necessary repairs, and/or alert appropriate personnel.
• Ability to understand and follow oral and written instructions.
• Organizational and interpersonal skills sufficient to work as a productive member of a team.
• Conflict resolution/human relation skills sufficient to negotiate, resolve issues, read situations and settle disputes equitably by finding common ground and cooperation.

Preferred Qualifications

• One year of retail sales experience.
• Visual merchandising skills sufficient to create effective retail displays to maximize ability to sell merchandise and capture customer interest.
• Knowledge of park rules, policies, facilities and other local points of interest.
• First Aid and CPR training.

Physical Requirements

Light Work - Requires occasionally lifting such articles as file boxes and heavy hand tools or heavier materials with help from others and/or lifting and carrying light objects frequently. Even though the weights being lifted may only be a negligible amount, a job is in this category may require walking or standing to a significant degree or may involve sitting most of the time with a degree of pushing and pulling of arm and/or leg controls.

Additional Requirements

This position requires an unrestricted Class D Driver’s License with a clear driving record.

It is our policy that all candidates submit to a background check prior to employment. The background check may consist of the following components:

• Employment Reference Check
• SEMA4 Records Check
• Conflict of Interest Review
• Criminal History Check
• Education/License Verification

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

If you have questions about the position, contact Joshua Zaudtke at josh.zaudtke@state.mn.us or 320-280-7881.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Erin Tappan at erin.tappan@state.mn.us

Why Work for Us

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found:

• 95% of employees understand how their work helps achieve their agency’s mission
• 91% of employees feel trusted to do their jobs
• 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
• 87% of employees report flexibility in their work schedule

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

• Public pension plan
• Training and professional development
• Paid vacation and sick leave
• 11 paid holidays each year
• Paid parental leave
• Low-cost medical and dental coverage
• Prescription drug coverage
• Vision coverage
• Wellness programs and resources
• Employer paid life insurance
• Short-term and long-term disability
• Health care spending and savings accounts
• Dependent care spending account
• Tax-deferred compensation
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us and indicate what assistance is needed.