Customer Service Team Lead

Full Time
Olean, NY 14760
Posted Just posted
Job description
Early Professional

A Snapshot of Your Day

Position Overview

The Team Lead for Compression is the first-line contact for standardbusiness between regional Client Facing Team and the Compressor Product Line(CP) The Team Lead supports the regional Client facing Team and the client bypreparing quotes, project managing orders and providing CP fleet specific knowhow for the covered fleet in the assigned territory.

Your impact

  • Counsel regions and clients (in coordination with the regional Client Facing Team) for the covered fleet in the assigned territory regarding performance, improvements, outage planning and parts management.
  • Support Client managers in the development and execution of an annual plan for meeting the PL target and in the development of a country strategy for the product line, plans/forecasts order volumes based on potential and budgets assigned customers within the assigned territory.
  • Develop specific/bundled quotations for pasts, FS, repair, or overhaul and small mods & ups work scopes with associated detailed costs. Develop and close opportunities in close cooperation with the regions, coordinate handover to order execution with specialist departments (e.g. Bid Management, Project management, …)
  • Conduct and/or support price and scope negotiations with clients in coordination with regional CFT, manage claims.
  • Liaise between region/client and shop regarding status, scope change, hold points, etc.
  • Interpret customer maintenance and/or repair specifications to technical personnel for repair and maintenance of equipment.
  • Hold intercompany pricing responsibilities and governance for global pricing.
  • Prepare and deliver project documentation and progress reports for internal and external customers.
  • Perform contact review including Terms & Conditions per policy.

What You Bring

  • Bachelor’s degree preferred; high school diploma/GED required.
  • 3+ years of experience in a client service role in a relevant industry is required.
  • Experience in customer service with international customers in a relevant industry is a must.
  • Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energytechnology company. We meet the growing energy demand across 90+ countrieswhile ensuring our climate is protected. With more than 92,000 dedicatedemployees, we not only generate electricity for over 16% of the globalcommunity, but we’re also using our technology to help protect people and theenvironment.

Our global team is committed to making sustainable,reliable, and affordable energy a reality by pushing the boundaries of what ispossible. We uphold a 150-year legacy of innovation that encourages our searchfor people who will support our focus on decarbonization, new technologies, andenergy transformation.

Transformation of Industry

Our Transformation of Industry division is decarbonizing theindustrial sector. Increasing electrification and efficiency are key and demandfor green H2 and derivative fuels will rise. We enable decarbonization of theindustrial sector and the transition to sustainable processes, building on astrong industrial customer base, a global network, diverse technologies, andintegrated execution capabilities.

Check this video to learn more about our Transformation ofIndustry businesshttps://www.siemens-energy.com/global/en/offerings/industrial-applications.html

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity wegenerate power. We run on inclusion and our combined creative energy is fueledby over 130 nationalities. Siemens Energy celebrates character – no matter whatethnic background, gender, age, religion, identity, or disability. We energizesociety, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

  • Career growth and development opportunities
  • Supportive work culture
  • Company paid Health and wellness benefits
  • Paid Time Off and paid holidays
  • 401K savings plan with company match
  • Family building benefits
  • Parental leave

https://jobs.siemens-energy.com/jobs

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