Job description

Customer Service Representative | Remote

Job Details:

Full-time "work from home" position in the Puget Sound area following initial, and possible periodic, onsite training in Bothell, Washington. Must be a Washington State resident.

HealthForce Partners is seeking a Customer Service Representative to join our team!

At HealthForce, we help employers build and maintain a healthy workforce. We deliver health information, expert advice and professional services where and when employers need them to reduce costs and improve productivity. As a Customer Service Representative at Healthforce Partners, you’ll work collaboratively with our Concierge Support Team to assist workers completing pre-placement and/or government agency driven workplace regulations. You will work primarily inside our proprietary cloud-based information management system.

You will be responsible for:

• upholding service level promises,
• conducting medical interviews,
• scheduling examinations,
• coordinating receipt of medical documentation,
• supporting in preparation for provider review, and
• reporting feedback for improvement

To learn more about HealthForce Partners, visit www.HealthForcePartners.com.

Your education, experience and skills:

• Bachelor’s degree strongly preferred
• 1+ year call center experience, managing large amounts of inbound calls strongly preferred
• Medical office experience, excellent medical terminology skills
• Outstanding customer service oriented, sense of urgency, and a high level of personal integrity
• Identify customers’ needs, clarify information, research every issue, and provide solutions
• Excellent interpersonal skills and the ability to build and cultivate relationships with your team, internal business partners, and our customers
• Strong customer focus, and the ability to thrive in a fast-paced, results-oriented environment where change and ambiguity are the norm
• Ability to handle multiple responsibilities and priorities concurrently
• Technical savviness and the ability to learn systems quickly
• Proficient in Microsoft Suite
• Ability to problem solve, think quickly and multi-task
• Strong written and verbal communication skills and a stickler for attention to detail
• At ease on the phone with both outbound and incoming calls

We offer challenging work, competitive pay, and excellent benefits, including medical/dental/vision, 401(k) and generous paid time off. We are proud to be an Equal Opportunity Employer and offer a Drug-Free Workplace.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Application Question(s):

• Will you be COVID vaccinated/boosted on or before employment?
• Would you be able to commute to Bothell for the initial training period?
• Do you prefer a "work-from-home setting" or an in-person office setting?
• If you are able to work from home, do you have a private, dedicated work area?
• Are you seeking part-time or full-time employment?
• When are you available to start?
• What are your salary expectations?
• Why have you applied to this specific position?
• What do you know about HealthForce Partners?
• What MS Office applications are you familiar with?

Experience:

• call center customer service: 2 years (Required)
• medical office: 1 year (Preferred)

Work Location: In person

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