Job description

Customer Service Representative
FLEXIBLE CAREER IN CUSTOMER SERVICE

About Viking
Since 1980 we've been protecting homes & businesses from unwanted pests. We hire trustworthy and customer service focused people who are proud to be in the dynamic and sophisticated pest control business.

If You Are....
A person who has previous Call Center experience, loves making people happy and delivering phenomenal customer service, Viking Pest has an exciting opportunity for you!

Your Role: Senior Customer Service Representative

Your goal is to be a friendly, helpful, knowledgeable, and professional point of contact for our customers providing the highest quality customer service. You'll be responsible for answering inbound customer inquiries via telephone, email and Chat with the aim of making each customer feel like the most important one of the day. You'll provide friendly, knowledgeable, and prompt customer support regarding scheduling, service, billing, and other client-based account information. With a timely resolution in mind, you'll schedule service, log customer feedback, have ability to multi-tasks and follow-up on any customer needs as quickly and proficiently, as possible.

What We Need From you...

• Previous Call center experience required
• Passion for customer service
• Enthusiasm for providing high-quality service
• Exceptional verbal and written communication
• Commitment to accuracy
• Experience working on a Windows computer
• Extreme punctuality and reliability
• Collaborative when working in a team
• High school degree or equivalent
• The ability to pre employment screening
• Bilingual preferred not required

What You'll Get...

When you put your skills to work with Viking Pest, you'll work with a highly experienced team of professionals and have access to these great benefits, regardless of your schedule!

• Flexible schedules that can vary and allow for work-life balance
• Flexible locations - work from our beautiful Basking Ridge office!
• Paid on-going training and in-depth orientation
• All equipment required to do the job will be supplied (laptop, monitors,etc.)
• Paid sick time
• Flexible Schedule
• Competitive hourly compensation
• 401(k) Savings with company match
• Generous employee referral program
• Full benefits package for full-time employees (medical, dental, vision, life)
• A peer-to-peer employee recognition program

Equal Opportunity Employer

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year

Shift:

• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Call center
• Hybrid remote

Ability to commute/relocate:

• Basking Ridge, NJ 07920: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Basking Ridge, NJ 07920

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