Job description
TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
As a Technical Support Service Representative, you are responsible for providing quality customer service that consistently meets or exceeds company standards of excellence and customer expectations. The position is directly responsible for handling incoming calls and emails from customers and provide technical support and troubleshoot. Our Representatives are enthusiastic and motivated. We are a team, working together in an organized and structured environment that thrives on employees who work with integrity, honesty, punctuality, and leadership.
Position Responsibilities:
- Handle incoming calls and emails from customers
- Provide product and technical assistance, solve customer inquiries, troubleshoots hardware and ancillary product issues received through phone, email, and other digital channels
- Create comprehensive documentation for each support interaction on the client’s CRM and QMS- the documentation can be audited by the FDA
- Develop and maintain a deep understanding of the device, troubleshooting techniques and resources
Required/preferred knowledge, skills, and abilities:
- Minimum 1 year of experience working within a customer service focused environment
- Prior customer facing role, preferably in a product or technical support organization
- Ability to escalate calls to Tier 2 Tech support, with empathy and professionalism
- Strong verbal and written communication skills
- Excellent computer skills with quick and accurate typing, the ability to open several applications at one time, and review documents with attention to detail and accuracy
- Computer skills including Microsoft Office Suite, CRM (Salesforce/NetSuite), Quality Management Systems
- High school diploma or GED
- Bachelor’s Degree preferred
- Bilingual -English and Spanish is a plus
Who We Are
TransPerfect Connect (TPC) is the world's leading provider of remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services. TPC offers services in over 170 languages and employs industry-specialized interpreters screened for subject expertise. TPC is a division of TransPerfect, the world’s largest privately held provider of language services and globalization management technology solutions.
TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.
TransPerfect Connect (TPC) is the world's leading provider of remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services. TPC offers services in over 170 languages and employs industry-specialized interpreters screened for subject expertise. TPC is a division of TransPerfect, the world’s largest privately held provider of language services and globalization management technology solutions.
TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.
johnandkristie.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, johnandkristie.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, johnandkristie.com is the ideal place to find your next job.