Customer Service Representative
Job description
Palmer Logistics Customer Service Representative has the responsibility of being the primary interface with our customer ensuring procedures are followed and customer requirements are met in the processing of their orders. They are an intermediary between the customer and our warehouse operation. Starting pay is $17.00 on up depending on experience.
Responsibilities
Manage assigned customer accounts
Processing of customer inbound and outbound orders ensuring accuracy
Prepare outbound paperwork and invoicing by verifying contractual rates in contract agreement
Correspond daily with customers via email or phone
Research discrepancies in inventory as needed
Address customer complaints in a timely manner
Skills
Ability to multi-task
Ability to work in a fast paced environment
Efficient in Microsoft Office Suite
Strong data entry skills; accuracy
Familiar with Warehouse Management Systems
Professional Communication skills; verbal and written
Attention to detail, organization
Requirements
Highschool diploma, G.E.D.
At least 2 years of customer service experience preferred
College degree a plus
Palmer offers attractive benefits: Medical, Dental, Vision Life Insurance, Disability, 401k Retirement Plan Palmer Logistics is an Equal Opportunity Employer www.palmerlogistics.com
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