Job description

COMPANY OVERVIEW

At Cavender’s, we consider everyone family. Whether you shop with us or work with us, we strive to make sure you feel like you are part of our Cavender’s family. James R. Cavender founded our company over 50 years ago with a vision to provide the best value, selection, and service in the western wear business. Today, guided by that vision, Cavender’s has grown to over 90 stores in 13 states including a thriving e-commerce business and no plans to stop. Our home office is located in the beautiful city of Tyler in the heart of East Texas. Our past is full of iconic moments, but the road ahead is even more exciting! We're looking for people with a passion for the western lifestyle to help Cavender’s continue to grow as America’s premier western and work-wear retailer.

QUALIFICATIONS

Role Summary:

In this role, the Customer Service Representative will support our Customer Service Manager. The Customer Service Representative position is responsible for maintaining daily incoming calls and emails to ensure all customer inquiries and problems are resolved, as well as providing support in day to day operation of the Customer Service Center.

Responsibilities:

• Provide professional and courteous customer service engagement via email, chat session, and phone
• Maintain a solid knowledge base with the navigational skills to apply all expected procedures and processes within the OMS software application and e-commerce platform
• Maintain a high level of product knowledge and best practices for upselling and maximize all sales opportunities
• Maintain a solid product knowledge base of all product lines
• Assist in the maintenance and upkeep of customer service facility
• Maintain a professional and courteous relationship with all associates, departments, store teams, and carriers
• Practice shrinkage control through preventative measures
• Understand and adhere to all company policies
• Perform all other miscellaneous duties assigned as per your supervisors and general office instructions

Knowledge, Requirements, and Skills

• Detail-oriented and customer service focused
• Positive attitude and good communication skills
• Basic understanding of Microsoft Suite
• Previous retail and/or call center experience a plus
• Bi-lingual a plus

Job Type: Temporary

Pay: $12.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person

johnandkristie.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, johnandkristie.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, johnandkristie.com is the ideal place to find your next job.