Customer Service Representative

Full Time
Charleston, WV
$14 an hour
Posted Today
Job description

Customer Service Representative (CSR) Part-Time (18-20 hours)

This is not full time and not a remote position.

This is a customer service office position, not a professional sales career.

Are you a great communicator on the phone & in person?

Do you have an eye for detail & accuracy?

Job description We are looking for a part-time, customer-oriented service representative. CSR's are detail oriented while being friendly and inviting to guests.

Responsibilities

· Process checks, cash, credit cards and various forms of financing

· Identify and assess customers’ needs to achieve satisfaction

· Provide accurate, valid and complete information by using the right methods/tools

· Keep records of customer interactions, process customer accounts and file documents

· Follow communication procedures, guidelines and policies

· Take the extra mile to engage customers

Skills

· Must have Microsoft Office computer experience.

· Professional phone demeanor for troubleshooting and active listening

· Excellent communication and presentation skills

· Ability to multi-task, prioritize, and manage time effectively

· High school degree

Schedule: open availability preferred. Typically 18-20 hours a week.

This is not a remote position.

Pay $14 per hour

Part-time 15-18 hours a week

Job Type: Part-time

Pay: $14.00 per hour

Shift:

  • Day shift
  • Night shift

Weekly day range:

  • Weekend availability

Application Question(s):

  • Can you work days, evenings and weekends? Can you work during all store hours? Monday-Saturday 10:00-8:00, Sunday 12:00-6:00. List any days or times you are not available to work during store hours.
  • This job is part time only. We are offering 18-20 hours a week. Do you want or need more than 20 hours a week? This job is not a good fit for someone looking for full time work. There is not an opportunity to get more hours.

Education:

  • High school or equivalent (Required)

Experience:

  • Microsoft Office: 1 year (Preferred)

License/Certification:

  • Driver's License (Required)

Work Location: On the road

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