Job description

A new job for the new year!

Customer service has gone way beyond answering phones. The BrightKey Call Center is filled with professionals who handle customer inquiries and order processing, by phone, email, and web chat. Our clients are government, non-profit and private sector.

We offer a fun, professional workplace! Another unique perk, we are a pet friendly workplace. You can bring your dog to work! We hope you will want to be a part of the excitement and endless opportunities for future growth with BrightKey, Inc.

Current openings are for Full-Time Customer Service Call Center Professionals. Candidates must be energetic and detail-oriented with a friendly, professional demeanor and clear speaking voice.

The position will require all Customer Call Service Call Center Professionals to work onsite at our office. Monday - Friday (8:30 p.m. - 5:00 p.m. additional shifts with evening hours are available.)

Responsibilities include:

• Provide customer service support to our various clients' customers
• Answering heavy inbound calls and assisting the caller in whatever capacity necessary
• Assisting customers with multiple orders, shipping, taxes, and completing /placing orders
• Provide membership support by updating membership information, membership benefits, canceling memberships as requested
• Answering general customer questions and doing required research if necessary.

Requirements

• Call Center experience is preferred
• Must possess excellent oral and written communication skills.
• Strong grammar and spelling are high needed in this position.
• Must be dependable and organized with a mindset of a team player.
• Must have strong attention to detail and be able to take accurate notes as needed
• MS Word, Excel, and Outlook

Salary: We start all new Customer Service Professionals at $17.25 per hour

This position is an on-site position in Annapolis Junction, MD 20701:

At BrightKey, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. BrightKey believes that diversity and inclusion among our teammates are critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Job Type: Full-time

Pay: Up to $17.25 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center

Ability to commute/relocate:

• Annapolis Junction, MD 20701: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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