Title: Customer Service Coordinator

Company: Logistics/Transportation

Location: College Park, GA (In-person training, then, hybrid work)

Pay: $19-$23/hour DOE

Japanese bilingual is preferred.

Position Summary

The Customer Service Coordinator manages Air and Ocean Import or Export shipments ensuring effective customer service, accurate shipment processing, timely deliveries and troubleshooting errors.

The position is located in either the Import or Export department of “super” or “large” sized branches.

Job Responsibilities

• Act as the primary point of customer contact in the assigned account:

• Primarily responsible for providing effective customer service for all internal and external customers by utilizing in-depth knowledge of operational (import or export) processes.
• Manage customer relationship in assigned accounts.
• Proactively provide shipment status and notify customers of any delays regarding arrival, delivery or dispatch of shipments.
• Ensure Standard Operating Procedures are available for each account serviced. Follow SOP in performance of all operational processes.

• Coordinate timely shipments at optimal cost and to customer satisfaction:

• Proactively ensure current pricing information is available for all shipments before making necessary bookings.
• Co-ordinate with overseas offices, agents, customers and domestic vendors for timely shipments in assigned accounts.

• Problem Resolution :

• Address customer concerns, trouble shoot errors, provide timely feedback on service failures and follow up on escalations.
• Review exception reports regularly, identify and resolve discrepancies.

• Provide back-up support in assigned departments.

Competencies, Working Skills and Attributes:

• Must be able to work independently with minimal supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary
• Preferred not necessary: Experience providing customer service to internal and external customers, including meeting quality standards for customer services.
• Preferred not necessary: Knowledge of import and export regulations, domestic transportation modes and providers.
• Preferred not necessary: Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates

To apply, please send resume to nyamamoto@pasona.com