Job description

Overview

Under the direction of the Archives Manager, provides administrative support to Archives Clients and internal team. Coordinates daily activities to ensure accurate work-order processing and client satisfaction.
Responsibilities

• Answers phone calls, schedules meetings and supports visitors/vendors when onsite visits are required.
• Carries out administrative duties to include invoicing, creating and modifying client accounts, copying, scanning, data entry.
• Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing, and expediting orders for supplies
• Completes operational requirements by scheduling and maintaining work orders to keep current service deadlines, as well as understanding of warehouse operations.
• Performs follow up activities with staff to ensure accuracy on daily metrics and that all files are complete and thoroughly reviewed.
• Processes changes for services as requested, updates change of address records for clients.
• Prioritizes daily tasks to ensure deadlines are met,
• Provide outstanding value, excellent communication, a willing attitude, reliability, and a professional image, an assurance of excellence, customer empathy, and exceptional service.
• Maintains communication throughout the process with clients, operations and management.
• Set up and maintain all records for assigned clients.
• Verify services are performed as scheduled.
• Alert appropriate parties to any changes, modifications to schedule, etc.
• Communicates directly with the client to schedule and confirm appointment times, delivery, and start times for all assigned jobs within the system.
• Maintains training on all company programs, systems, software, and administrative protocols.
• Adheres to any/all contractual guidelines pertaining to the service activities.
• Other administrative duties, as assigned

Qualifications

• Minimum of 2-3 years’ customer service and office/clerical experience.
• Proficient using Microsoft Office 365; MS Windows-based software applications.
• High School diploma or equivalent.
• Stellar customer services, follow up, communication (verbal and written), and administrative skills.
• Proven problem-solver, detail oriented, analytical, and decision-making skills.
• Ability to work in a fast paced, multi-tasked, and electronic environment.

About

As the largest independent mover in North America, JK delivers superior relocation and logistics services to military service members, government agencies, large corporations, businesses and homeowners around the world….and the list goes on! JK actively seeks dedicated professionals ready to positively impact domestic and global communities.

JK Moving is proud to be named as one of the Best Places to Work for 2020, an award that is particularly meaningful because winners are selected based on employee survey feedback. During 2018, the company established the JK Community Farm, a charitable effort designed to alleviate hunger by growing and harvesting crops and livestock and donating them to Loudoun Hunger Relief. From charitable giving to competitive compensation to fun corporate events, JK invests in each employee’s professional and personal growth. This level of commitment sets JK apart from other companies – why not consider joining JK Moving Services today!

JK Benefits

• In addition to comprehensive medical, dental, and vision insurance, JK Moving offers:
• World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k)
• Recruitment and customer referral bonuses
• Company-paid life insurance and accidental death benefits
• Voluntary protection programs for employees and their families
• Service recognition programs
• Safety & performance bonuses
• Tuition reimbursement and student loan repayment assistance
• Discounted membership @ Gold’s Gyms (corporate locations) nationwide
• Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families
• Medical and Dependent Care Flexible Spending Accounts (FSAs)
• Health Savings Account (HSA) with employer matching contribution

Equal Opportunity/Affirmative Action Employer

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Sterling, VA 20166: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Required)

Work Location: One location

johnandkristie.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, johnandkristie.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, johnandkristie.com is the ideal place to find your next job.