Job description

Position Summary:

The Customer Project Supervisor is responsible for the management of significant projects that require a broad knowledge of our business process. They will support the organization by: understanding objectives as they relate to customer goals; working with sales team and department leaders to ensure that work plans align with business objectives, are well developed, well understood and well executed; and delivery of high quality results.

Key Job Responsibilities:

· Take ownership of all aspects of project management.

· Work closely with the steering committee to make sure that the scope and direction of each project is well understood.

· Lead meetings and working sessions with stakeholders, SME’s, and senior leaders to assist with: developing the product; developing project plans using appropriate tools, identifying key deliverables and timelines; identifying and managing project dependencies and critical path items; taking action to troubleshoot problem areas.

· Develop task and milestone level project plans to execute against strategic goals and vision.

· Regularly analyze and report the progress of projects to leadership.

· Responsible for executing paperwork for day to day business and customer events.

· Build key relationships with internal and external customer stakeholders.

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Key Behavioral Competencies:

· Act as change agents across the organization to influence behavior and challenge the status quo

· Demonstrated project management skills and ability to deliver results.

· Drive cross-functional team deliverables, setting and administering schedules and managing projects.

· Proactively manage changes in project scope, identify potential crises, and devise contingency plans.

· Act as liaison between project teams and functional / technical resources.

· Strong peripheral vision with the ability to see the big picture and to deal with ambiguity.

· Outstanding analytical, conceptual and implementation skills; initiative, persuasiveness and a strong team spirit.

· Excellent communication skills with ability to interact at all levels of the organization.

· Motivated self-starter able to operate on multiple, confidential, diverse fronts simultaneously with careful attention to detail.

· Works under limited direction and independently determines and develops approach to solutions.

· Must have intellectual curiosity and a willingness to delve into problems to understand root cause.

Education and Work History:

· Bachelor's degree required; Master’s degree preferable

· A combination of education, training and experience that results in demonstrated competency to perform the work may be substituted.

· Experience working in waterfall, iterative and agile development environments.

· Strong understanding of business processes (accounting, finance, manufacturing, supply chain etc.)

· Business analysis – process design (current vs. future state)

· Strong knowledge of Microsoft products including Excel, PowerPoint, Projects, Visio

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $78,000.00 - $98,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Supplemental pay types:

• Bonus pay

Experience:

• Microsoft Office: 1 year (Preferred)
• Sales: 1 year (Preferred)

Work Location: Hybrid remote in Zanesville, OH 43701

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