Job description

The duties of a Corporate AR Private Pay Manager to include business office services training, collections training, creating procedures to assist staff with collection calls and/or correspondence in a fast-paced, self-starter, goal oriented collections department.

Some specific tasks include but are not all inclusive:

• Medicaid Managed Care Follow Cases (Review, Cut, Peer to Peer, Appeal)
• Financial Counseling for patient, resident and family
• Follow up with Transitions to Long Term Care
• Assist facilities as needed, Training program for Private Pay Payers, Training on Business office Policies and Procedures.
• Upload documentation for accounts into PCC including all back up
• Monthly AR review calls with individual facilities – going over the aging and notating accounts that need extra attention, letters phone calls made
• Auditing facilities to make sure they are following the Private Pay/CCR checklist and getting letters/phone calls done as stated in the timeline for these policies
• Prep and file small claims complaints for our General Counsel
• Prep and file liens against properties that we have been awarded judgments on
• Checking for estates and filling claims against estates in the Probate court for residents with outstanding balances
• Collections, Insurance, Social Services, Skilled Nursing Home, Medicaid, Case Management experience helpful

Key Responsibilities:

• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- calls, account adjustments, small balance write off, reconciliations and processing credit memos.
• Accountable for reducing delinquency for assigned accounts.
• Review all Corporate Collection Referral (CCR) Cases as submitted.
• Assist with preparing correspondence, legal documents and other clerical work.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Enlist the efforts of RBOM and CCR TEAM when necessary to accelerate the collection process.
• Must communicate and follow up effectively with Revenue Cycle manager and Regional Medicaid Manager regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with corporate and facility staff.

Essential Functions:

• Weekly and monthly reporting to direct supervisor
• Monthly Delinquency notices
• Processing monthly appropriate reporting
• Manage and handle all small claims cases from start to finish
• Manage and handle all communication with outside collections counsel
• Draft promissory notes and voluntary liens once payment plans are established
• Prepare and submit all claims against open estates
• Analyze trends of cases being submitted for corporate referral and provide weekly/monthly updates
• Collections audits
• Monitor cases and issues in corporate email groups
• High volume phone calls to assigned delinquent accounts
• Manage accounts on the collections report
• Reconcile account disputes as they pertain to payment of outstanding balances that are due
• Provide excellent and considerate customer service to facilities, families and residents.
• Internal and External customer interface
• Participate in team planning meetings
• Meet defined department goals and activity metrics

Required Skills:

• 3-5 years High Volume corporate Collections experience.
• Knowledge of Billing and Collections procedures
• Accounts Receivable knowledge/experience a plus
• Strong attention to detail, goal oriented
• Experience with PCC a plus
• Commitment to excellent customer service
• Excellent written and verbal communication abilities
• Ability to prioritize and manage multiple responsibilities

We are proud to offer:

• Comprehensive benefits package including health, dental, vision, disability and life insurance
• 401(k) with company match through Fidelity
• Tuition Reimbursement program available

Legacy Health Services is a family owned and operated post-acute care company based in Parma, Ohio. “Our Family Caring for Yours” is as true today as it was when the company was created over fifty years ago. Legacy Health Services manages over 1700 nursing home beds in eleven nursing facilities that serve northern Ohio. With over 2,500 dedicated employees, Legacy Health Services provides a complete continuum of care that includes skilled nursing, assisted living, rehabilitation services, long-term care and affiliates that provide full-time nurse practitioners and hospice. We provide our residents with compassionate care and quality services to meet all of their needs, both clinical and non-clinical. We value each of our residents as individuals, with unique physical, spiritual, social, emotional and intellectual needs. Our goal is to treat everyone like family- with compassion, respect and kindness.

We are an Equal Opportunity Employer and consider all applicants for positions without the regard to race, color, religion, sex, national origin, age, national orientation, age, sexual orientation, marital or veteran status, or non-job related handicap or disability.:

We are an Equal Opportunity Employer and consider all applicants for positions without the regard to race, color, religion, sex, national origin, age, national orientation, age, sexual orientation, marital or veteran status, or non-job-related handicap or disability.

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