Description of Primary Responsibilities:

• Produce, validate and distribute quality scorecards as required.
• Substantiate and explain sources of information presented on scorecards to the quality team and clinical staff.
• Analyze and interpret trends and communicate results to clinical staff including providers

• Monitor and validate data sources routinely to maintain the integrity of the data.
• Provide ad hoc reports as needed to support quality team.

• Develop and refine collection data tools and resources for quality measures.
• Collect data for creating business intelligence reports as needed, in support of the Business Analyst.
• Develop and maintain documentation of source data and flow of data related to quality measures

• Develop trusting relationships with quality team and clinical teams
• Serve as the key point of contact between business intelligence, informatics and QI

• Proactively learn new business processes and technologies in advance of their implementation and adoption at CBHA.
• Develop skill and knowledge to serve as a subject matter expert for Azara Business Intelligence.

• Effectively builds relationships, including rapport, influencing and networking skills.
• Communicates effectively at all levels.
• Ensures a consistent service delivery in a consultative and solutions-based capacity to all levels of staff and external contacts with regards to operational related plans, policies and procedures.

• Responsible for supervising the job duties of Patient Services Representatives (PSR).
• Schedules, assigns and evaluates staff members engaged in registration, checkout, and patient benefits administration, including adjusting hours and shifts as required to optimize clinic operations.
• Orients and trains staff to administer high level of customer service and proper cash handling for medical, eye care and dental; and assures that on-going training and educational needs are met.
• Executes policies to protect the privacy of all patients and adhere to the guidelines of prescribed by HIPAA (Health Information Portability and Accountability Act) and other governing bodies.
• Enforces confidentiality and privacy policies and implement corrective action plans to ensure adherence.
• Responsible for developing, implementing, and evaluating methods to ensure effectiveness and efficiency of staff performance and the clinic’s utilization of facilities, equipment, and other resources.
• Manages patient complaints in a respectful, professional and timely manner.
• May oversee the ordering of supplies and monitors supply levels.
• May investigate and resolve complaints or refers unusual problems to the Chief Operations Officer.
• Works with Facilities Leadership to address facilities management needs.

Professional and Technical Knowledge:

1. Bachelor’s degree in a technology-related field (can be substituted for a combination of experience and certifications).

General Development:

• Analytical – Utilizes critical thinking, research and collaboration with others to validate data sources, interpret data including trend analysis
• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.
• Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
• Team Work – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests.
• Cost Consciousness – Develops and implements cost saving measures; conserves organization resources.
• Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

• Medical
• Dental
• Vision

• Dental – CBHA In-House Credit

• 
  Vision – CBHA In-House Credit

Safe Harbor Match: Employees are eligible to receive a Safe Harbor Match of 100% up to 4% of the employee’s total salary. Employee is full vested in Safe Harbor Match from day 1. Contributions are subject to IRS guidelines.

Non-Elective Contribution- Provided the employee has met enrollment qualifications, employee will also receive 4% employer contribution of employee’s total salary at the end of the Plan Year at the discretion of Board of Directors.

• Full-time exempt employees in their first year will have 80 hours of PTO input into their PTO account at the start of hire. For the reminder of the first year of employment, they will accrue at the rate of .05385 per hour worked not to exceed a per pay period accrual of 4.308 hours.
• In year two and thereafter, they will accrue at the rate of .09231 per hour not to exceed a pay period accrual of 7.38 hours.
• Employees receive 8 vacation hours (Wellness Day) added to their bank on each anniversary date.

EAP services are available to solve a wide range of concerns for employees. This program is confidential and covers employees, spouses, domestic partners and children up to 26 years of age.

This program provides an employee with the convenience of payroll deductions toward their 529 college Savings Plan to be withheld and sent to their plan provider by BenefitEd on their behalf.