GTM Payroll Services Inc. in Clifton Park, NY is seeking to hire an experienced full-time Client Service Consultant to support our large household client base by providing information, answering questions, and resolving issues. If you would enjoy answering phones and providing great customer service in a fast-paced office environment, this may be the position for you!

This position enjoys a competitive wage and generous benefits. Our benefits include medical, dental, vision, company-paid life insurance, dependent care backup program, medical concierge service, paid time off, and a 401(k) with company match. We also have great perks including having your birthday off, monthly happy hours, celebratory lunches, casual Fridays, quarterly themes, holiday happy hours, onsite wellness events, an onsite fitness room, and summer events such as concerts, dinner cruises, and baseball games. If this sounds like the opportunity for you, apply today!

ABOUT GTM PAYROLL SERVICES INC.

GTM Payroll Services has specialized in easy-to-use payroll solutions ever since our founding in 1991. Our offerings for families with domestic workers include payroll management, tax filings, workers' compensation policies, and employee benefits like health insurance and 401(k) plans. For businesses, we offer a comprehensive suite of payroll, time and labor management, human resource, and insurance products that can easily adapt to any size or type of business. Our success is based on our industry-leading expertise and an extraordinary level of personal attention for each and every customer.

Here at GTM Payroll Services, our employees know that they are valued. This is because we recognize their contributions and achievements in a variety of ways such as discretionary bonuses for extraordinary work on meeting department or company objectives, an employee of the month awards, annual awards for customer service and sales achievements, and milestone anniversary gifts. We also have a coin recognition program where we present employees with coins to recognize their hard work, dedication, teamwork, and goal achievement. These coins can be traded in for rewards like gift cards or extra paid time off (PTO)!

A DAY IN THE LIFE OF A CLIENT SERVICE CONSULTANT

As a Service Consultant, you are responsible for all aspects of quality service for private household clients. With a service mindset and passion for delivering exceptional service, you provide support across a client's lifecycle. When new clients sign up for our services, you complete the fulfillment process. You contact clients over the phone to assist them in the process of obtaining information for payroll and tax-related issues.

By actively listening to our clients, you are able to resolve client questions and problems. In addition to delivering exceptional customer service over the phone, you also have the opportunity to use your sales skills to upsell additional services to existing clients. Your empathetic nature and ability to quickly resolve problems while remaining positive is essential to your success. And, when challenging situations arise, you continue to offer excellent service.

QUALIFICATIONS

• Associates degree (Bachelor's preferred)
• 5+ years of customer service experience
• HR and payroll knowledge preferred

Do you have a positive, can-do attitude? Do you have excellent communication and interpersonal skills? Do you enjoy interacting with people on the phone and understand good phone etiquette? Are you service-oriented, patient, and able to empathize with others? Are you organized and able to prioritize tasks effectively? If so, you may be perfect for this position!

WORK SCHEDULE

This position has rotating shifts, so our Client Service Consultants need to be available Monday-Friday, 8:30 am-8 pm.

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

Location: 12065