Client Care Coordinator – Surgery

Pieper Memorial is a 24-hour emergency and specialty hospital that first opened its doors to patients in 2010. Located on the same campus as Dr. Pieper’s original hospital, Pieper Memorial is equipped with advanced technology and state-of-the-art facilities including a high-field MRI, 64-slice CT Scan, Telemetric Monitoring Systems, intensive care units, and a mechanical ventilator. In addition to treating any and all emergency visits, our neurology, oncology, internal medicine, surgery, diagnostic imaging, and physical therapy specialists also see patients on this campus. We are also very proud to be a VECCS Level I certified emergency & critical care facility.

We are currently seeking a full-time Client Care Coordinator (CCC) to join our Surgery team.

The CCC provides concierge service between the client or the referring veterinarian, and the Pieper Memorial team, from the moment of first contact with the hospital, throughout the patient’s stay and after discharge. The CCC serves in all areas of communication, as an advocate for and liaison between the client and the medical team(s), to ensure clear, accurate information is relayed and delays are minimized. The CCC is also a department point person for the front desk to ensure a quick and efficient flow of communication between incoming calls and clients questions.

Pay: $17 - $23 / hour depending on level of experience, ability and applicable education and/or certifications.

Some of the primary areas of responsibility & tasks:

Appointments and Department Flow:

• Appointment Prep.
• Treatment Plans
• Daily Organization
• Record Keeping

Admission:

• Drop-Off Admission
• Client Questions
• Visitation
• Belongings

Hospitalization:

• Morning Rounds
• Comfort Updates: 1-2 per day minimum
• Client Communication
• Visitation Arrangements
• All other duties as assigned by management.

Discharges:

• Discharge Prep
• Discharge Check-Out
• Call Backs

Communication and Administrative Duties:

• Client Concerns
• Dept Flow
• Email/Voicemails
• Rx Refills:

Benefits:

• Paid time off
• Referral bonuses
• Insurance: health, dental, vision, and disability
• 401(k) plan with employer match
• Generous employee pet discount
• Employee Assistance Program
• Annual uniform allowance
• Comprehensive one-on-one client service classes and hands-on training
• Continuous learning via in-house training seminars and reference material
• Employee appreciation events and activities
• Many opportunities for internal transfer and promotion

Pieper Veterinary considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Pieper Veterinary discriminate on the basis of sexual orientation or gender identity or expression.’