Job description
This is a remote opportunity.
- Must have your own computer or laptop with a webcam, second monitor, microphone, and external mouse
- Computer must have a minimum of 8 GB of RAM, 64bit Operating System, and 8th Generation Intel Core (3 equivalent or higher)
- Quiet, dedicated work space free from distractions
- Excellent customer service skills and ability to work in a fast paced environment
Gubagoo, an affiliate of Reynolds and Reynolds, is hiring for inbound chat operators. Our Chat Specialists provide individuals the ability to engage in online conversations to inquire about automotive and recreational vehicle sales, service, finance and general dealership questions. Our focus is to represent our dealer clients favorably online and to turn the experience into a lead so that our dealer clients can generate revenue from their website traffic.
Gubagoo is a relaxed, but professional and fun environment to work in. We are seeking positive and energetic people who understand the importance of great customer service and enjoy being on a computer and around technology.
Responsibilities:
- Handle customer inquiries and complaints via online chat
- Provide information about the products and services via online chat
- Troubleshoot and resolve product issues and concerns via online chat
- Document and update customer records based on interactions via online chat
- Develop and maintain a knowledge base of the evolving products and services
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