Job description

Great Company. Great People. Great Career.
If you want to work for a company that invests in you and your community, check out our Call Center Team Leader position! As a Call Center Team Leader, you’ll learn how to provide excellent customer service, mentor team members, and evaluate and improve processes within the department. The Call Center Team Leader position is only the first step on your career journey! With endless career paths you can work at a company you love and start a position that puts you on a career path for success. Take the first step - It’s just the beginning! Vanderbilt Mortgage. Where you start a job and gain a career!
You could be paid:

• Annual potential earnings - $47 - $52K
• Average annual income/hourly rate varies depending on education, experience, and various bonuses

As a Call Center Team Leader and a Team Member at Vanderbilt Mortgage, you can enjoy these benefits:

• Medical and Dental Plan with Prescription Coverage and Vision**
• 401(K) includes 100% company match of the first 4%**
• Paid time off days (PTO), paternal leave, and holidays**
• Enjoy coming “home” to our brand new, state-of-the-art Home Office**
• Robust wellness programs, on-site workout facility, and restaurant**
• Tuition Assistance for your first degree!**
• Work-life balance
• Community involvement including Volunteer Paid Time Off (VTO)
• Collaborative and energetic work environment
• Professional development and promotion opportunities
• Generous BONUSES!!!

Here’s what you can expect in the role as a Call Center Team Leader:
The Call Center Team Leader position exists to supervise 10-13 Call Center Agents in taking care of existing customers and ongoing projects.
Job Duties:

• Provides excellent customer service skills for external and internal customers.
• Provides training/coaching in a team environment.
• Tracks activity of all team members accurately.
• Assists with supervisor calls maintaining a first call resolution.
• Assists Call Center Support queue.
• Monitors and updates ongoing department processes and projects.
• Encourages and motivates team members in achieving their monthly goals.
• Responds and resolves customer service issues via telephone, fax and email regarding with all inquiries on payment histories, escrow, late charges, interest paid, and all aspects of customer accounts.
• Promotes company image through professional service and actions.
• Performs other duties as assigned.

What you’ll need to qualify: **

• High school diploma or equivalent, college degree preferred
• Must have 1 year of leadership/management experience
• Working knowledge of Microsoft Office and other applications
• Experience using Sequel Viewpoint and AS400 is a plus
• Ability to communicate effectively and efficiently via phone, email, and person to person
• Capable of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on actions to be taken
• Ability to manage multiple and/or conflicting responsibilities
• Great attention to detail and organizational skills
• Ability to work in a team environment

But also, remember you: **

• Must be able to remain in a stationary position 75% of the time
• Constantly operate a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer
• Must be able to exchange accurate information at all times
• Ability to identify and assess account status and determine appropriate process
• Constantly works in an indoor temperature controlled, sealed window office environment

Here are some more reasons to choose Vanderbilt Mortgage!**

• Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Vanderbilt Mortgage and Finance, Inc. provides competitive 401K programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
• Vanderbilt Mortgage and Finance Inc. is a subsidiary of Clayton of which is proud to have earned spots on the following Forbes lists: America’s Best Employers, America’s Best Employers by State, Best Employers for Diversity, Best Employers for Women.
• As part of Vanderbilt Mortgage’s commitment to Opening Doors to a Better Life, VMF is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
• At VMF, we encourage holistic wellness with physical, nutritional, social, financial, spiritual, and occupational programs available online or in-person for team members.
• Our newly renovated Home Office campus offers an onsite restaurant, onsite fitness facility with full gym, in-person and virtual workout classes, yoga/barre studio, volleyball, and basketball courts, walking paths, and a disc golf course.

Vanderbilt Mortgage and Finance Inc. is committed to a diverse and inclusive workplace. Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Vanderbilt Mortgage. Where you start a job and gain a career!

Location: 5000 CLAYTON RD MARYVILLE Tennessee 37804, Maryville, TN 37804

Job Type: Full-time

Pay: $47,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: In person

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