RESIDENTIAL PROGRAMS & SERV (BA-RPAS-IUBLA)

Indiana University Bloomington is a public Research Institution with a total enrollment of 45,328 students and some of the top academic programs in a range of disciplines. With Big 10 sports, more than 700 student organizations, a vibrant artist community, and plenty of other opportunities for involvement, IU is a campus full of energy and life.
Residential Programs and Services houses approximately 12,000 predominately first year students in 15 traditional residence halls. In addition to our traditional floors, we have 21 Living Learning Centers and Thematic Communities. We are committed to diversity and inclusion that is guided by our Diversity Statement.

Directs the center management, student care, and staff development for all staff levels within Residential Life. Implements the Residential Experience across campus. Supervises three (3) Assistant Directors for Residential Life staff that provide daily guidance to 15 residence centers.

Department Specific Responsibilities

• Leads the work of three (3) Assistant Directors for Residential Life. Oversees all work regarding the student experience in the residence halls related to center management (community engagement, center operations, Human Resources, student care and crisis management, and collaborations with other departments). Responsible for an area that encompasses 37 full-time center staff, 25 graduate students, 250 live-in student employees, and 300 temporary staff. Oversees all center budgets.

• Determines all Residential Life needs for summer conferences by working closely with Conference services. In tandem with the three (3) Assistant Directors coordinate staff placement and training for Summer Conferences. With the Assistant Director for Selection and Training, market, recruit, select and train summer student staff. Develops comprehensive assessment program of summer conference program.

• Supports the development and implementation of all training for Residential Life staff. Working closely with the three (3) Assistant Directors, develop and coordinate a comprehensive year-long training curriculum and calendar for Resident Assistants, Graduate Assistants, Center Professional Staff, OSA support staff, and Desk Workers. Work closely with the other Residential Life Associate and Assistant Directors to coordinate training efforts with Residential Life student employees and staff to correspond with the residential education initiatives.

• Works closely with other RPS departments, Auxiliary Services, Division of Student Affairs, FYE, IUPD, Parking Services, and other offices and departments across campus to develop a coordinated, efficient and learning oriented programs to support student engagement and safety on campus. Coordinate duty coverage and staff transition plans for opening, closing, and all break periods.

General Responsibilities

• Provides highest level of operational leadership and coordination of assigned staff members to define residence life methodologies and standards; provides direction and guidance on high priority residence life projects/initiatives.
• Establishes short-term business plans and long-term operational objectives, including managing project timelines/deliverables and developing resource plans for multi-project/multi-phase residence life initiatives.
• Conducts a variety of personnel actions to include, but not limited to hiring, promotion, performance management, and dismissal.
• Manages high level assignments and allocation of residence life resources, including negotiating and coordinating initiatives that involve staff in other departments/areas/teams; may coordinate large-scale residence life projects with a wide audience in support of academic initiatives, and campus strategic plan.
• Makes budgetary recommendations/proposals based on resource needs and ensures cost containment.
• Researches and stays up to date on new industry residence life standards, technologies, policies, and procedures; responsible for the implementation of new protocols/procedures to address business needs.
• Works collaboratively with other residence life leaders across departments in recommending standards, best practices, and related policies/procedures.
• Prepares management reports and summaries for senior administration, executive, steering and advisory committees; acts as advisor to executive committees; serves on various university committees, communities of practice, and task forces related to residence life.

EDUCATION

Required

• Bachelor's degree in related field

Preferred

• Master's degree in higher education student affairs or Counseling, Training & Curriculum Development, Management, Human Resources, Organizational Psychology or another related field.

WORK EXPERIENCE

Required

• 4 years in residence life, higher education student affairs, or related field
• 1 year of management experience in relevant field

Preferred

• 8 years postmaster experience, showing progressive increases in responsibility, in Residential Life, Student Affairs, Training & Curriculum Development, Human Resources or related field.

Combinations of related education and experience may be considered

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Excellent organizational skills
• Excellent collaboration and team building skills
• Effectively coaches and delivers constructive feedback
• Instills commitment to organizational goals
• Demonstrates excellent judgment and decision-making skills
• Effective conflict management skills
• Builds and manages effective teams
• Demonstrates analytical skills
• Demonstrates problem solving skills

Preferred

• Experience working in a Residence Hall environment
• Experience working in Conference planning
• Knowledge of Residential Curriculum concepts
• Experience working in a Higher Education or Educational/Training environment
• Experience managing crises and emergency response at a campus wide level
• Knowledge and general understanding of marketing
• Ability to plan, coordinate and implement large scale events and programs
• Knowledge of Human Resource processes and procedures.
• Knowledge of current theory, research, practice regarding minoritized and underrepresented populations.
• Experience advocating for minoritized and underrepresented populations.
• Ability to work in a diverse environment and experience working with diverse populations and issues of social justice and inclusion
• Minimum of 5 years advanced supervisory experience
• Ability to work as a team member
• Demonstrated ability to manage complex administrative skills
• Demonstrated ability to work collaboratively within a large housing operation, as well as with offices and departments across campus
• Minimum 5 years with student care and conflict mediation
• Strong presentation and public speaking skills
• Ability to develop, implement and assess learning outcomes
• Ability to train and educate others
• Progressive experience in developing creative and proven staff training programs and professional development opportunities

This position requires the ability to work on multiple cases during a single day, prioritize many activities, communicate with a wide range of constituents write effectively and professionally; mental concentration is intense and required. Potential for work hours outside of 8am to 5pm and on weekends, ability to travel out of town, on occasion. The ability to navigate to other offices on campus.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Like to learn more about Bloomington, Indiana click here

Bloomington, Indiana

This is an in person position.

$85,000 - $90,000 per year

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Career Level: Sr. Operational

FLSA: Exempt

Job Function: Student Services

Job Family: Residence Life

Click here to learn more about Indiana University's Job Framework.

Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

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