Job description

Position: Multifamily Assistant Property Manager
Purpose: Act as an onsite representative of SVN | Second Story to manage the day to day operations of the community including monitoring occupancy levels, overseeing unit turns, rent collection, lease enforcement, resident resolution and maintenance of the property to ensure residents have a positive experience while living in the community.
Reports to: Property Manager, Director of Residential Operations
Works alongside: Property Manager, Accounting, Maintenance, Marketing
Characteristics: High Energy, Driven Leader, Superb Customer Service

Duties:
● Understand and embody the SVN | Second Story mission and core values
● Attend SVN | Second Story company wide and team meetings as necessary
● Receive, review and respond to all internal and external communication in a timely manner
● Ability to manage and lead a team, including leasing agents and maintenance technicians
● Responsible for weekly/monthly reporting duties and monitoring property and staff performance

• Takes ownership of property appearance and condition through proactive walks and vendor management

● Oversee a timely move out and apartment turn process in collaboration with the leasing coordinators, maintenance and accounting teams

● Handle escalated tenant communications regarding property issues
● Review commission report, check backup documentation for accuracy and approve for payroll
● Assist in resolving tenant delinquencies and manage collections during any active payment plans
● Collaborate with leasing team to determine and execute leasing goals for the property
● Stay up to date on and follow Fair Housing Laws at all times
● Ability to build and adhere to yearly property budget
● Manage incoming invoices and payment approval process in coordination with SVN | Second Story accountant
● Understand property cash flow statements, properly forecast occupancy and vacancy based on market trends, ability to produce and forecast property operating expenses/budget
● Create and manage quarterly, annual and multi-year goals for multi-family property occupancy to achieve positive financial results

• Develop and implement procedures to measure performance across properties

■ Leasing
■ Lead conversion
■ Renewals
■ Marketing (as necessary)
■ Customer service standards

• Streamline a proactive renewal process to retain residents and appropriately increase rates

● Interface with property owners to set clear objectives, goals and expectations● Review market pricing regularly, analyze and propose new property pricing regularly● Exude and cultivate a positive mindset around customer satisfaction and winning with teamworkQualifications:

● Required: Experience in multi-family property management (5 years minimum)
● Required: Experience as an Assistant Property Manager
● Excellent organizational, verbal and written communication skills
● Able to lead a team and excel in a team setting
● Leadership skills required
● Ability to problem solve and handle large projects
● Attention to detail and ability to manage multiple projects and demands
● Competency in Microsoft Office productivity software
● AppFolio Property Manager software experience a plus
● Physical requirements: must be able to report in person to office and walk properties, lift 30 lbs and climb stairs

Compensation Details:
● Full Health Benefits including health, dental, vision and HSA plan
● 401k plan after one year of employment
● 15 days Paid Time Off (PTO)
● 9 major holidays

Company Overview:
SVN | Second Story’s Property Management team works to make sure our city is thriving and our clients are satisfied. Our team comprises departments including business development, property management, leasing management, maintenance, accounting and marketing. While protecting our client's investments, we work to not only keep properties in immaculate shape but also provide the customer service needed to build relationships and enhance tenant's on-site experience. Our management portfolio includes multi-family communities as well as mixed-use developments and commercial properties.

Focused on residential and commercial property management and real estate brokerage, SVN | Second Story has a culture that provides a fun and quality work environment, room for growth and autonomy. Because we’re a young, fast growing company, we believe in effective communication, utilizing technology as much as possible for processes and operations, and thriving in a competitive environment.

The SVN® organization is a globally recognized commercial real estate entity united by a shared vision of creating value with clients, colleagues, and our communities. Our brand pillars represent the transparency, innovation, and inclusivity that enables all our offices to collaborate with the entire real estate industry on behalf of our clients. SVN’s unique Shared Value Network® is just one of the many ways that SVN offices create amazing value with our clients, colleagues, and communities.

SVN | Second Story Mission
SVN Second Story Real Estate Management adds value to our community by thoughtful and strategic stewardship of our clients’ real estate investments through collaboration, problem solving and versatility. Our firm holds space with integrity and transparency for all team members to contribute meaningfully, thrive personally and prosper professionally.

Core Values & Context
● Thoughtful, Thorough, Prepared

● At Second Story, we are kind, empathetic and proactive. We anticipate the needs of clients and tenants, whenever possible, and prepare accordingly. We strive for accuracy and timeliness in all aspects of our business.

● Stewardship
● Second Story practices and personifies gratitude. The mindset is positive and caring toward the properties and clients we are privileged to represent. We “get” to come to work and we
“get” to improve our communities.

● Knowledge, Competence, Curiosity
● Innovation and growth are key to advancing our opportunities as individuals and as a company. We understand our roles and responsibilities and regularly evaluate our processes and procedures to identify opportunities for improvement. We are problem solvers.

● Communication, Responsiveness, Ownership
● “Showing up” for yourself, one another and the client is critical to our success. Second Story promotes a culture of trust, autonomy and taking responsibility for achieving your own potential.

● Whole Being Wellness
● We encourage team members to nurture their career, while valuing the importance of health, family and community.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Chattanooga, TN: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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