Job Summary:

The primary role of the Assistant Director is to provide oversight, guidance and strategic direction to the Patient Access Department. The Assistant Director is responsible for ensuring that the staff is adequately trained, competent to perform their jobs and have all of the necessary tools to complete the functions successfully. They are responsible to ensure the department is staffed appropriately to volume and budget. The Assistant Director oversees payroll, evaluations, accuracy of the Financial Counseling process including notification of admissions, authorizations, POS collections, quality assurance on registrations and ensures department achieves the established performance goals. The Assistant Director will ensure that there is excellent patient throughput, exemplary customer service, strategies to mitigate denials and registration errors.

Position Responsibilities:

• Responsible for the oversight of all financial counseling within the Patient Financial Services Department with primary focus on clinically, clerically and financially clearing bedded patients
• Ensures that processes and procedures are in place that ensure that the role of financial counseling in the revenue cycle is effectively managed
• Participates in Revenue Cycle Leadership meetings
• Creates agenda and reporting for KPI and metric review
• Responsible for the education of all staff and must ensure all financial counseling staff is competent and recertified yearly on mandatory education.
• Responsible to provide all Patient Financial Services staff including ancillary departments with weekly and monthly reporting of Key Performance Indicators
• Manages department/staff and assures all issues are addressed and patients are financially cleared appropriately without delay
• Delegates and prioritizes work assignments in relation to the patient s needs and staff s competence
• Provides clear communication and expectations for staff around KPI s and goals
• Responsible for ensuring that staff schedules, competencies and practices are managed appropriately
• Ensures that all updates and changes in the financial counseling process are effectively communicated
• Responsible for the productivity and performance of the department accountable for the performance, measurement, monitoring, and reporting of functional areas aligned with established management targets/KPIs
• Creates action plans and follows through on them for issues of competence and training as identified through the work queues and reports
• When metrics are not being met, the Assistant Director of Patient Financial Services is expected to create, implement and monitor action/work plans designed to improve these metrics
• Communicates issues and policies to all staff members as it relates to department and ancillary areas
• Informs staff of System updates and is responsible for providing any/all pertinent information related to registration issues.
• Maintains open communications with management
• Develop and update policies and procedures related to the functions and responsibilities of Patient Financial Services Department in conjunction with Senior leadership
• Ensure that action/work plans to improve Employee Engagement Scores are followed through and implemented
• Ensures that Patient Financial Services Department practices and operations are integrated with other clinical and hospital departments, along with the System Business Office Operations
• Proactively manages the budgeted FTE s and overtime within their assigned areas
• Provides excellent customer service to all patients, colleagues and other external and internal customers
• Demonstrates a high level of efficiency, accuracy and productivity
• Completes all other duties as assigned

Job Requirements:

• Bachelor s Degree preferred
• Minimum of 5 years in management/leadership role
• Minimum of 5 years Patient Access /Revenue Cycle experience
• Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care
• Medical terminology and computer skills

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

RWJBarnabas Health is the most comprehensive health care delivery system in New Jersey and the state s second largest private employer with more than 32,000 employees, 9,000 physicians and 1,000 residents and interns. The system includes eleven acute care hospitals, three acute care children s hospitals and a leading pediatric rehabilitation hospital (Children s Specialized Hospital).

We offer a great work environment, competitive rates and excellent benefits, including:

• Medical/Dental/Vision plans
• 401 (k)
• PTO
• Short & Long Term Disability
• Basic Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts