The Regional Director of Operations plans, directs, implements and evaluates overall development, management and successful administration of Assisted Living and Independent Living facilities throughout their region. The Regional Director of Operations is responsible for all financial and administration operations, supervision of leadership, business and program development and strategic planning related to program quality measures, internal and external growth.

• Implements and supports company’s mission statement and core values.
• Responsible for all daily operations of assigned region through the effective growth and development of the Executive Directors.
• Oversee all quality components of the facilities.
• Responsible for the financial performance, condition, and viability of regions communities.
• Develops and implements short- and long-term strategic plans which are consistent with the mission, vision, and values of the organization.
• Hires and retains direct reports.
• Provides training and mentorship to Executive Directors, ensuring that each ED can operate their community within Avamere standards. Holds each ED accountable for the operation of their community, including all reports, deadlines, and outcomes. The RDO role is not intended to step and complete the work for the ED, but to provide the resources for the ED to be successful.
• Stays abreast of all competition including visiting all competitors within their region, creates and maintains a plan to drive innovation within their region.
• Leads regional team (RDO, RNC, AFM) meetings monthly, creating and reporting out via the regional monthly presentation. This will be completed by the 20 of each month and send to the DP for feedback.
• Creates and maintains a calendar monthly of site visits, meetings, office days which will be shared to the CBC group to allow collaboration and communication.
• Coordinates RNC, Dietician, HR, AFM and other department site visits, aligns priorities with peers to ensure community support, including mock surveys.
• Responsible for facility development to include:
  • CQI program compliance, adherence to Avamere policies and procedures, move in process, new hire training process, ongoing staff development, dining service quality, mock survey process, community housekeeping and maintenance audits review, capital improvement plans, financial reporting, and ownership expectations.
  • Drive revenue by oversight of management of daily operations, i.e., KRA reporting, overtime reporting, worker’s compensation management, census, and quality mix.
  • Monthly community site visits, completed in TELS with action items, owners, and signature the day of visit. Community visits will include a review and notation of completion for all previous action items.
  • Weekly and Monthly financial review and Plan of Action approval. Each RDO will complete a weekly metric report and work with the teams on any area out of compliance. Each RDO will lead a monthly financial meeting to review financial statements, these will be led by the ED’s.
  • Oversight of EDIT program within region. Each RDO will work with the Leadership Development Specialist to ensure a pipeline of ED’s who are prepared to lead a community in the event of turnover.
  • Oversight and compliance with Avamere AR OOS process.

• Provide management with accurate and timely information about the communities on a continuing basis to facilitate informed decision making. This includes any special event, event which resulted in a negative outcome for staff, resident or community, any legal matter, or any unforeseen financial impact.
• Provide sound business, managerial and financial guidance to subordinates in the conduct of their duties as well as facilitating effective communication on a daily basis so as to reinforce teamwork and information sharing.
• Assures effective administration and management of the facilities through the application of management principles within established guidelines; ensures that operating internal controls are properly applied.
• Gives advice, guidance, direction and authorization to carry out major plans, standards and procedures to management staff, consistent with established policies.
• Establishes and maintains an effective organizational structure within the facilities so as to accomplish the organizations goals and objectives; establishes practices to ensure adequate management development; and to provide for capable management succession.
• Establishes clear measurable performance standards for each Executive Director and direct report.
• Develops and implements adequate measures to meet the fiscal needs of the region, to conserve its assets and to maintain an effective system of budgeting control.
• Maintain a working knowledge of federal and state regulations and reimbursement issues.
• Establishes and monitors company culture based on mission, vision and core values.
• Communicates regularly with President on direction of region, objectives and performance.
• Assists, oversees and monitors changes in; risk management, corporate compliance, human resources and union relations.
• To perform the job successfully, an individual should demonstrate the following competencies :
• Meet/exceeds all stated performance goals and objectives.
• Establishes and updates annually with President 1-3 year goals and objectives and operational and capital budgets. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications:

• Bachelor’s/Master's degree (M. A.) or equivalent; or four to ten years related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Must have excellent organizational and time management skills.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Familiarity with and ability to effectively utilize standard Microsoft office applications and related hardware.
• Must have current state Assisted Living license.
• Overnight travel <50%. Must be flexible with the ability to work hours necessary to complete the responsibilities of the position. Must maintain high standards of confidentiality and honesty. Ability to focus on multiple facility needs and expectations.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 25 pounds.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Licenses & Certifications

• ALF Director Certificate