Reports to: Kenneth C Hegel Jr.

Department: Small Business

FLSA Status: Exempt

Location: Jersey City, NJ (remote position but needs to live with in 50 miles of Jersey City, NJ for occasional meetings).

JOB SUMMARY:

Account executives/underwriters provide excellent service by ensuring all client needs are met in a timely fashion. They engage in behaviors that not only maintain and increase client retention and customer satisfaction, but also focus on generating cross sell & account rounding opportunities. They build and maintain robust relationships through hard work, dedication, and working towards and understanding the client’s needs from a risk management/insurance perspective. In this role, account executives are asked to provide solutions that not only effectively protect the clients risk, but also identify and address newly emerging concerns in the cosmetic & personal care industry as they relate to insurance exposures.

ESSENTIAL FUNCTIONS:

This role is responsible for, although not limited to, the following job duties:

• Managing the account life cycle: pre-renewal, renewal, post renewal, stewardship and visiting client as needed.
• Working with team members at all levels to ensure client satisfaction. Pro-actively addressing client issues whenever Immediately addressing matters impacting customer satisfaction as they arise. Managing and growing underwriter relationships to ensure understanding of goals and expectations.
• Managing day to day account transactions including additions/deletions of vehicles, property acquisitions, exposure changes, contract reviews, coverage analysis and program recommendations with intensive client interaction.
• Underwriting i.e., review loss experience, exposures, identify potentials exposures and/or gaps in coverage
• Master underwriting procedures and platforms, as well as strict adherence to underwriting guidelines
• Submission of renewal business to various markets and maintaining a productive relationship with insurance company underwriters and staff. Working with Frenkel team members to execute all renewals in a timely Generation of accurate renewal submission, proposals, and timely handling of surplus lines filings.
• Policy Adminstration: Checking policies, coverage analysis, checking endorsements and due diligence review for clients during mergers and aquistions; and policy audits.
• Seek out new business through referrals, cross-selling and account rounding.
• Effectively managing preparation and production of all elements of presentations for client meetings and properly representing the compan Attending client meetings, addressing client questions and identifying next steps as appropriate.
• Benchmarking (as needed) and presenting quotes to clients including recommendations for enhancing the insurance program.

ADMINISTRATIVE FUNCTIONS:

• Invoicing of agency and direct bills.
• Coordinating with the Frenkel Accounting Department on billing issues.
• Accounts Receivable collection.
• Certificate of insurance & Auto ID Card Issuance

REPORTS AND DATABASE MANAGEMENT:

• Document client activity in Sagitta & Paper Wise.
• Provide status progress reports to Frenkel managers and clients.
• Complete weekly Account Renewal Status/Marketing Report/Database Update

COMPETENCIES REQUIRED:

Customer Service Focus: Ability to build and maintain customer satisfaction through proactively addressing customer needs and concerns. Ensures the highest value of service is always provided and consistently delivers on commitments to the customer.

Influence and Persuasion: Effective in using appropriate interpersonal styles and communication methods to persuade, convince, influence and impress others to gain acceptance of a product, service, specific agenda or course of action, develop new business and to establish credibility to sustain the respect of others

Active Listening: Enhances mutual understanding in communication with others by expressing genuine interest in the content and meaning of others’ messages. Asks clarifying questions to ensure understanding

Initiating Action: Self-starter and frequently takes a lead role in improving or enhancing a product or service to benefit the client and Frenkel. Will often demonstrate a sincere positive attitude toward getting things done and will seek out additional responsibilities that may go beyond the scope of their formal job description.

Information Seeking: Driven by an underlying curiosity and desire to know more about people, things or issues. This involves going beyond routine questions and includes digging or pressing for exact information and/or resolving discrepancies by asking a series of questions or conducting less-focused environmental scanning for opportunities or miscellaneous information that may be used in the future.

Relationship Building: Develops and maintains long-term relationships with others and excels at building and maintaining friendly interactions, establishing credibility and building rapport with individuals and networks of contacts

Achievement Motivation and Perseverance: Demonstrates a determination to achieve ever-increasing levels of performance. Sets high standards and challenging goals for new accounts, financial targets, customer service and themselves. Maintains a constant focus on exceeding objectives for both the client and Frenkel.

Composure and Resilience: Able to deal effectively with pressure, maintains focus and intensity and remains optimistic and persistent even under adversity. Demonstrates the ability and propensity to recover quickly and maintain self-control following setbacks, rejections and conflict.

QUALIFICATIONS:

• 5+ years brokerage experience as an Account Executive role preferable.
• Knowledge of general liability, workers' compensation, property, crime, inland marine, group automobile,fiduciary and related lines of business.
• Knowledge of the insurance carriers risk appetite and industry preferences, i.e., AIG, Allianz, Chubb, CNA, Hanover, Hartford, Liberty Mutual, Travelers, XL Catlin, Zurich, etc.
• Rating Engine proficiency
• Ability to develop innovative and customized business solutions.
• Ability to communicate professionally and with confidence to C-Suite in various industries.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Strong negotiation and organizational skills.
• Strong computer skills including MS office suite, Excel and PowerPoint. Experience on Sagitta and Paper Wise Systems preferred.

EDUCATIONAL REQUIREMENTS:

• College degree in Insurance or related field preferred.
• New Jersey or New York P&C Producers license.

PHYSICAL DEMANDS:

• Ability to go out on client calls, both local and possibly out of state.
• Ability to handle basic office procedures i.e., answering phones, work on computer/laptop, move files no more than 5 - 10 lbs.
• Ability to work extra hours during the heavy renewal periods.

WHY JOIN US?

• 15th Largest Broker in US
• Voted " Best Place to Work" in the Insurance Industry
• Awesome Benefits: 401K matching, Generous Time Off Policy, Flexible Work Options, Medical, Dental, Vision, Pet Insurance, Cancer Insurance, Wellness Programs, Employee Award Programs (Trips!).

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. An Equal Opportunity/Affirmative Action Employer.

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