Job description

Title: Customer Account Coordinator

Reports to: Brokerage Manager

Based at: TLD Knoxville - Cedar Bluff

POSITION DESCRIPTION

Customer Account Coordinator is responsible for working with customer stakeholders. The primary function is to schedule pickup and delivery appointments for customer orders.

ESSENTIAL FUNCTIONS

• Interact with various customer stakeholders
• Interact with partner carriers to provide tracking and tracing
• Multitask between various forms of communication (email, phone, text, IM)
• Prioritize operational tasks throughout the day
• Focus on attention to detail
• Rely on sense of urgency around time sensitive requests
• Request pick-up and delivery appointments (phone, email, and websites)
• Rely on individual critical thinking skills to assist with day-to-day logistics events
• Work with direct manager to provide customer quotes
• Any other responsibilities that may be assigned from time to time

EDUCATION AND EXPERIENCE REQUIREMENTS

• Associate’s Degree or above
• Experience in logistics or transportation
• Competency in Microsoft Office applications
• Excellent geographical knowledge
• Good organizational, verbal, and written skills a must.
• Ability to focus and multi-task, detail oriented.

Working conditions

• Working conditions are normal for an office environment. Working conditions cover a range of circumstances from weekdays, evening, and weekends.

Physical requirements

In compliance with the Americans with Disabilities Act, the following have been identified as physical requirements of the job:

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee is frequently required to use hands and fingers to handle, reach or feel and manipulate objects or controls. The employee is frequently required to sit or stand for long periods of time, walk distances and climb stairs, as well as stoop, bend, kneel and crouch.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: Up to $42,500.00 per year

Work Location: In person

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